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One message per problem: a reminder replaces, a blip says nothing (issues 373 and 369)

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The operator stopped believing the mesh's notifications: one problem stood
twice on the desk (a reminder beside the message it followed, an escalation
then a reminder 31 s later), a unit failing again at each apply was said
again 22 times, and a question's buttons outlived it on a reminder the
ask's end never reached.

- messenger: a reminder or escalation is said in place of the problem's
  message (Replace under its handle), alone, never as a digest line; a
  problem first said in a digest gets its own message next time. A
  reminder counts from when it was last said. A clearing is said once it
  stays cleared 2 min (10 min once it came back); back before that, the
  message continues without a word. Cleared before ever said and back:
  said. An ask's expiry is said with its day.
- desk-channel: a send or show under a handle already shown replaces its
  notification by the notifier's replace id.
- telegram: the same deletes the earlier message and sends the new one,
  ringing as its kind rings; one it cannot delete loses its buttons.
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jochen
2026-10-10 14:22:42 +02:00
parent 6ec02b6eb1
commit 3345ff9317
17 changed files with 569 additions and 55 deletions
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modules/telegram/README.md
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@@ -8,6 +8,9 @@ as the operator.
- **Shows what the router sends** (its kind's worker on the `channel` queue): a message, a question with
buttons — each button carries only the router's one-time ticket — or an edit of a message shown before.
It sends to the account the router names as linked, or, before one is, to the chat a `/start` came from.
A message sent under a handle already shown (a reminder, an escalation) **replaces** it (issue 373): the
earlier message is deleted and the new one sent, ringing as its kind rings, since an edit here notifies
nobody; one the service will not delete loses its buttons and says a newer message follows.
- **Says what the operator chose** on `intake` under its own kind: a tapped button (`choice`), with the
sender as Telegram authenticated it; `/start` (`link`); a message it could not deliver (`failed`); and
whether it can send (`standing`). Only a private chat with the account itself counts.