mesh-catalog/modules/messenger/cmd/messenger/asks.go

package main

// Asks and warrants (novox/hq ADR 0259): the router holds every ask, judges each answer and issues a
// warrant; the asker performs the option with its own grants. The router performs nothing.
//
//   - **An ask arrives on the seat's work queue under its asker's name** (`accept.ask.<asker>`), which the
//     bus grants that asker alone; the name is read from the subject, never from the body. It is recorded
//     in the bucket `asks` under `<asker>.<id>` before the work is acknowledged, so a restart loses none.
//   - **It is refused at once, in words, on its asker's `decided` subject** when its words break a rule,
//     when no ready channel can carry any of its answers, or when its asker already has three open. An
//     option no channel can carry is named in the words, with where it can still be given.
//   - **Each option gets a one-time ticket per channel kind that can carry it**: a button carries only the
//     ticket. Bound to the ask, the option and the kind; dead when the ask closes or expires.
//   - **An answer is judged in order, refusing at the first failure and saying so on the channel**: the ticket
//     is known, unused and for this kind; the ask is open and unexpired; the sender is the operator's
//     linked account where the kind verifies its sender; the kind's capabilities, from the controller's
//     record of its claim, meet the option's level; for approve, the account was linked an hour ago or more.
//     Then the ask is closed by compare-and-set — a second answer loses — and the warrant published.
//   - **A warrant not yet heard by its asker is published again** every minute until the bus takes it.

import (
	"crypto/rand"
	"encoding/hex"
	"encoding/json"
	"errors"
	"fmt"
	"sort"
	"strings"
	"time"

	"git.novox.be/novox/mesh-sdk/go/asks"
)

// ErrChanged is a compare-and-set that lost: another writer was first.
var ErrChanged = errors.New("written by another writer first")

// LinkedApproveAfter is how long a newly linked account waits before it can approve (decided by the
// operator on 2026-10-08, until an authenticator-app code exists).
const LinkedApproveAfter = time.Hour

// StateOpen is an ask not yet ended; every other state is the asks.Outcome it ended with.
const StateOpen = "open"

// Ticket is one option's one-time ticket on one channel kind.
type Ticket struct {
	Option string `json:"option"`
	Kind   string `json:"kind"`
	Used   bool   `json:"used,omitempty"`
}

// AskRecord is one ask as the router keeps it, under `<asker>.<id>` in the bucket `asks`. Its asker reads
// it there under its own name.
type AskRecord struct {
	Asker   string            `json:"asker"`
	Ask     asks.Ask          `json:"ask"`
	State   string            `json:"state"`
	Opened  time.Time         `json:"opened"`
	Closed  time.Time         `json:"closed,omitempty"`
	Tickets map[string]Ticket `json:"tickets,omitempty"`
	Warrant *asks.Warrant     `json:"warrant,omitempty"`
	// Told: the warrant, or the end, was published to the asker.
	Told bool `json:"told,omitempty"`
	// Record is the message the ask is shown on: a condition's key, or its own.
	Record string `json:"record,omitempty"`
	// Only is the one account that may answer it, on its kind: an ask of the router's own, put to the account
	// an unlink or a relink concerns (novox/hq ADR 0259 §7).
	Only *Identity `json:"only,omitempty"`
	// Act is what the router does on its own ask's warrant: unlink, or link (selfact.go).
	Act *SelfAct `json:"act,omitempty"`
}

// Identity is one account linked as the operator on a channel kind.
type Identity struct {
	Kind        string    `json:"kind"`
	Identity    string    `json:"identity"`
	Display     string    `json:"display,omitempty"`
	Linked      time.Time `json:"linked"`
	ApproveFrom time.Time `json:"approve-from"`
}

// AskStore is the router's own state for asks and the operator's identities (ADR 0201).
type AskStore interface {
	GetAsk(key string) (*AskRecord, uint64, error)
	CreateAsk(key string, r AskRecord) (uint64, error)
	UpdateAsk(key string, r AskRecord, revision uint64) (uint64, error)
	AskKeys() ([]string, error)
	GetIdentity(key string) (*Identity, error)
	PutIdentity(key string, id Identity) error
	DeleteIdentity(key string) error
	IdentityKeys() ([]string, error)
	GetLink(kind string) (*PendingLink, error)
	PutLink(kind string, l PendingLink) error
	DeleteLink(kind string) error
	GetUnlinked(kind string) (*Unlinked, error)
	PutUnlinked(kind string, u Unlinked) error
}

type askEntry struct {
	rec AskRecord
	rev uint64
}

func askKey(asker, id string) string { return asker + "." + id }

// loadAsks reads back every ask, and indexes the tickets of the open ones.
func (h *Holder) loadAsks() error {
	if h.Asks == nil {
		return nil
	}
	keys, err := h.Asks.AskKeys()
	if err != nil {
		return err
	}
	for _, k := range keys {
		rec, rev, err := h.Asks.GetAsk(k)
		if err != nil {
			return err
		}
		if rec == nil {
			continue
		}
		h.keepAsk(k, *rec, rev)
	}
	return nil
}

func (h *Holder) keepAsk(key string, rec AskRecord, rev uint64) {
	h.mu.Lock()
	defer h.mu.Unlock()
	if h.asks == nil {
		h.asks = map[string]*askEntry{}
		h.tickets = map[string]string{}
	}
	h.asks[key] = &askEntry{rec: rec, rev: rev}
	// Kept after the ask ends, so a late answer is told why it was not taken.
	for t := range rec.Tickets {
		h.tickets[t] = key
	}
}

func (h *Holder) askOf(key string) *askEntry {
	h.mu.Lock()
	defer h.mu.Unlock()
	if h.asks == nil {
		return nil
	}
	return h.asks[key]
}

// openAsk is the ask a record shows, when it is still open.
func (h *Holder) openAsk(r *Record) *AskRecord {
	if r == nil || r.Ask == "" {
		return nil
	}
	e := h.askOf(r.Ask)
	if e == nil || e.rec.State != StateOpen {
		return nil
	}
	rec := e.rec
	return &rec
}

// carriers are the kinds that can carry an answer of a level now: ready, offering a choice, and for
// approve verifying their sender with an account of the operator's linked.
func (h *Holder) carriers(level asks.Level) []string {
	if h.Bench == nil {
		return nil
	}
	var out []string
	for _, k := range h.Bench.Kinds() {
		// Every level needs a choice made in one act, shown exactly as the router rendered it (ADR 0234 §8).
		if h.Bench.Ready(k.Kind) != nil || !h.Bench.Promises(k.Kind, "choice") || !h.Bench.Promises(k.Kind, "exact-render") {
			continue
		}
		switch level {
		case asks.Acknowledge:
			out = append(out, k.Kind)
		case asks.Approve:
			if h.Bench.Promises(k.Kind, "verified-sender") && h.linked(k.Kind) && h.rootFreeFor(k) == "" {
				out = append(out, k.Kind)
			}
		}
		// Destroy needs a code, which no channel carries yet.
	}
	return out
}

// rootFreeFor is why a kind's proof is not believed now, or "": an agent can become root without a person
// where the router or the kind's holder runs, which the controller's self-check says as an open condition
// (novox/hq ADR 0259 §8, rule 2).
func (h *Holder) rootFreeFor(k KindInfo) string {
	h.mu.Lock()
	defer h.mu.Unlock()
	for _, r := range h.open {
		if r.Kind != KindAgentRoot || !r.Cleared.IsZero() {
			continue
		}
		machine := strings.TrimPrefix(strings.TrimSuffix(r.Key, "."+KindAgentRoot), "machine.")
		if machine == k.Node || (h.Node != "" && machine == h.Node) {
			return "a program working for you can become root on " + machine + " without asking you, so an answer " +
				"proven there proves nothing until that changes"
		}
	}
	return ""
}

// ConditionOwner is the module whose asks may be shown on a condition's message: the controller, which
// raises the conditions.
const ConditionOwner = "mesh-controller"

// KindAgentRoot is the controller's condition while an agent can become root without a person on a machine.
const KindAgentRoot = "agent-root"

// TakeAsk takes one ask or cancel from the seat's queue. asker is the subject's last token, which the bus
// grants that module alone. An error is returned only when the ask could not be recorded, so the queue
// offers it again; a refusal is said to the asker and the work is taken.
func (h *Holder) TakeAsk(verb, asker string, body json.RawMessage) error {
	h.work.Lock()
	defer h.work.Unlock()
	h.mu.Lock()
	h.init()
	h.mu.Unlock()
	if !asks.UsableID(strings.ReplaceAll(asker, "-", "_")) {
		h.Logf("[messenger] an ask from %q was taken and dropped: not a module's name", asker)
		return nil
	}
	if verb == "cancel" {
		var c struct {
			ID string `json:"id"`
		}
		if json.Unmarshal(body, &c) != nil || !asks.UsableID(c.ID) {
			h.Logf("[messenger] a cancel from %s names no ask", asker)
			return nil
		}
		return h.closeAsk(askKey(asker, c.ID), asks.OutcomeCancelled, "its asker took it back", nil, "")
	}
	var a asks.Ask
	if err := json.Unmarshal(body, &a); err != nil {
		h.refuseAsk(asker, asks.Ask{ID: "unreadable"}, "it could not be read: "+err.Error())
		return nil
	}
	key := askKey(asker, a.ID)
	if h.askOf(key) != nil {
		return nil // a redelivery: already recorded
	}
	now := h.Now()
	if err := a.Check(now); err != nil {
		h.refuseAsk(asker, a, err.Error())
		return nil
	}
	words := []string{a.Headline, a.Explanation, a.OnExpiry}
	for _, o := range a.Options {
		words = append(words, o.Label, o.Does)
	}
	if refusal, ok := Check(strings.Join(words, "\n")); !ok {
		h.refuseAsk(asker, a, "its words carry "+refusal.String()+", which may not leave the mesh: move it into a reference or say it in words")
		return nil
	}
	open, replaced := 0, ""
	h.mu.Lock()
	for k, e := range h.asks {
		if e.rec.Asker != asker || e.rec.State != StateOpen {
			continue
		}
		if a.About != "" && e.rec.Ask.About == a.About {
			replaced = k
			continue
		}
		open++
	}
	h.mu.Unlock()
	if open >= asks.MostOpen {
		h.refuseAsk(asker, a, fmt.Sprintf("its asker already has %d open asks", open))
		return nil
	}
	rec := AskRecord{Asker: asker, Ask: a, State: StateOpen, Opened: now, Tickets: map[string]Ticket{}}
	for _, o := range a.Options {
		for _, kind := range h.carriers(o.Level) {
			rec.Tickets[ticket()] = Ticket{Option: o.ID, Kind: kind}
		}
	}
	if len(rec.Tickets) == 0 {
		h.refuseAsk(asker, a, "no channel can carry any of its answers now: "+h.whyNot())
		return nil
	}
	if replaced != "" {
		if err := h.closeAsk(replaced, asks.OutcomeReplaced, "a newer ask about the same thing replaced it", nil, ""); err != nil && !errors.Is(err, ErrChanged) {
			return err
		}
	}
	// Shown on the condition it is about, when that is open here; otherwise as a message of its own.
	h.mu.Lock()
	target := h.open["ask."+key]
	// Shown on a condition's message only when asked by the condition's owner: another asker naming a
	// condition's key does not take its message over.
	if a.About != "" && asker == ConditionOwner {
		if r := h.open[a.About]; r != nil && r.Cleared.IsZero() && r.Origin == "condition" {
			target = r
		}
	}
	h.mu.Unlock()
	if target != nil {
		rec.Record = target.Key
	} else {
		rec.Record = "ask." + key
	}
	if h.Asks != nil {
		rev, err := h.Asks.CreateAsk(key, rec)
		if errors.Is(err, ErrChanged) {
			got, rev, err := h.Asks.GetAsk(key)
			if err != nil || got == nil {
				return fmt.Errorf("the ask %s is on record and cannot be read: %v", key, err)
			}
			h.keepAsk(key, *got, rev)
			return nil
		}
		if err != nil {
			return fmt.Errorf("the ask %s could not be recorded: %w", key, err)
		}
		h.keepAsk(key, rec, rev)
	} else {
		h.keepAsk(key, rec, 0)
	}
	h.Logf("[messenger] %s asks %q (%s), shown on %s", asker, a.Headline, a.ID, rec.Record)
	if target != nil {
		h.mu.Lock()
		target.Ask = key
		h.mu.Unlock()
		if !target.silenced(now) {
			h.offerAsk(target)
		}
		h.persist(target)
		return nil
	}
	severity := Warning
	if a.Urgent {
		severity = Urgent
	}
	r := Record{Key: "ask." + key, Kind: "ask", Subject: asker, Severity: severity, Summary: a.Headline,
		Headline: a.Headline, Explanation: a.Explanation, Origin: "ask", More: "operator-channel.asks",
		Raised: now, Sent: map[string]string{}, Seen: now, Count: 1, Ask: key}
	h.mu.Lock()
	h.open[r.Key] = &r
	h.mu.Unlock()
	h.deliver(&r, "raised")
	h.persist(&r)
	return nil
}

// askKinds are the kinds an open ask about a record is offered on.
func (h *Holder) askKinds(r *Record) map[string]bool {
	rec := h.openAsk(r)
	if rec == nil {
		return nil
	}
	out := map[string]bool{}
	for _, t := range rec.Tickets {
		out[t.Kind] = true
	}
	return out
}

// offerAsk shows a record's new ask: edited in place where the record was shown, a message of its own on a
// channel that carries the ask and has not shown the record.
func (h *Holder) offerAsk(r *Record) {
	kinds := h.askKinds(r)
	h.mu.Lock()
	sent := map[string]string{}
	for k, v := range r.Sent {
		sent[k] = v
	}
	h.mu.Unlock()
	now := h.Now()
	for _, ch := range h.channels() {
		id, shown := sent[ch.Name()]
		switch {
		case shown && id != "" && ch.CanEdit():
			err := ch.Edit(id, h.sayOn(r, "asked", ch.Name()))
			h.noteChannel(ch.Name(), err)
			if err == nil {
				h.record(Sent{At: now, Channel: ch.Name(), Key: r.Key, What: "asked", Outcome: "edited"})
				continue
			}
			h.enqueue(ch.Name(), item{Key: r.Key, What: "asked", Severity: r.Severity, At: now})
		case kinds[ch.Name()] && ch.Ready() == nil:
			h.enqueue(ch.Name(), item{Key: r.Key, What: "asked", Severity: r.Severity, At: now})
		}
	}
	h.flush(now, false)
}

// refuseAsk says to its asker that an ask was not taken, and why.
func (h *Holder) refuseAsk(asker string, a asks.Ask, why string) {
	h.Logf("[messenger] refused an ask from %s (%s): %s", asker, a.ID, why)
	h.tell(asks.Warrant{Ask: a.ID, Asker: asker, About: a.About, Outcome: asks.OutcomeRefused, Words: why, At: h.Now()})
}

// tell publishes a warrant, or an ask's end, to its asker alone, deduplicated by the ask.
func (h *Holder) tell(w asks.Warrant) error {
	if h.Publish == nil {
		return errors.New("this router cannot reach the bus")
	}
	err := h.Publish(asks.DecidedSubject(w.Asker), w, askKey(w.Asker, w.Ask)+"."+string(w.Outcome))
	if err != nil {
		h.Logf("[messenger] could not tell %s how its ask %s ended (%v); told again in a minute", w.Asker, w.Ask, err)
	}
	return err
}

// closeAsk ends an open ask by compare-and-set, tells its asker, and edits every copy. A second close
// loses: ErrChanged when another outcome was first.
func (h *Holder) closeAsk(key string, outcome asks.Outcome, words string, w *asks.Warrant, used string) error {
	e := h.askOf(key)
	if e == nil {
		return nil
	}
	rec, rev := e.rec, e.rev
	if h.Asks != nil {
		got, r, err := h.Asks.GetAsk(key)
		if err != nil {
			return err
		}
		if got != nil {
			rec, rev = *got, r
		}
	}
	if rec.State != StateOpen {
		h.keepAsk(key, rec, rev)
		return ErrChanged
	}
	now := h.Now()
	rec.State = string(outcome)
	rec.Closed = now
	if t, ok := rec.Tickets[used]; ok {
		t.Used = true
		rec.Tickets[used] = t
	}
	if w == nil {
		w = &asks.Warrant{Ask: rec.Ask.ID, Asker: rec.Asker, About: rec.Ask.About, Outcome: outcome, Words: words, At: now}
	}
	rec.Warrant = w
	if h.Asks != nil {
		newRev, err := h.Asks.UpdateAsk(key, rec, rev)
		if err != nil {
			if errors.Is(err, ErrChanged) {
				if got, r, gerr := h.Asks.GetAsk(key); gerr == nil && got != nil {
					h.keepAsk(key, *got, r)
				}
			}
			return err
		}
		rev = newRev
	}
	h.keepAsk(key, rec, rev)
	if rec.Asker == SelfAsker {
		// The router's own ask: it does what was decided, and tells nobody else (selfact.go).
		h.markTold(key)
		h.showClosed(rec)
		h.selfAct(rec, *w)
		return nil
	}
	if h.tell(*w) == nil {
		h.markTold(key)
	}
	h.showClosed(rec)
	return nil
}

// markTold records that the asker was told.
func (h *Holder) markTold(key string) {
	e := h.askOf(key)
	if e == nil {
		return
	}
	rec, rev := e.rec, e.rev
	rec.Told = true
	if h.Asks != nil {
		newRev, err := h.Asks.UpdateAsk(key, rec, rev)
		if err != nil {
			return // read again and told again by the sweep
		}
		rev = newRev
	}
	h.keepAsk(key, rec, rev)
}

// showClosed edits every copy of an ask's message to say how it ended, its buttons gone.
func (h *Holder) showClosed(rec AskRecord) {
	h.mu.Lock()
	r := h.open[rec.Record]
	h.mu.Unlock()
	if r == nil {
		return
	}
	h.mu.Lock()
	switch {
	case rec.Warrant != nil && rec.Warrant.Outcome == asks.OutcomeChosen:
		r.Answered = rec.Warrant.Label + ": chosen at " + rec.Closed.In(h.zone()).Format("15:04") + " on " + Display(rec.Warrant.By.Kind)
	case rec.State == string(asks.OutcomeExpired):
		r.Answered = "No longer answerable: nobody answered in time. " + capital(rec.Ask.OnExpiry)
	case rec.State == string(asks.OutcomeReplaced):
		r.Answered = ""
	default:
		r.Answered = "No longer needed."
	}
	ownMessage := r.Origin == "ask"
	h.mu.Unlock()
	if r.told() {
		h.edit(r, "answered", false)
	}
	if ownMessage && rec.State != string(asks.OutcomeReplaced) {
		h.mu.Lock()
		r.Cleared = h.Now()
		h.mu.Unlock()
	}
	h.persist(r)
}

// sweepAsks ends asks past their expiry, and tells again an asker not yet told. Called every minute.
func (h *Holder) sweepAsks(now time.Time) {
	h.mu.Lock()
	var expired, untold []string
	for k, e := range h.asks {
		switch {
		case e.rec.State == StateOpen && !now.Before(e.rec.Ask.Expires):
			expired = append(expired, k)
		case e.rec.State != StateOpen && !e.rec.Told && e.rec.Warrant != nil:
			untold = append(untold, k)
		}
	}
	h.mu.Unlock()
	sort.Strings(expired)
	for _, k := range expired {
		e := h.askOf(k)
		if err := h.closeAsk(k, asks.OutcomeExpired, "nobody answered in time: "+e.rec.Ask.OnExpiry, nil, ""); err != nil && !errors.Is(err, ErrChanged) {
			h.Logf("[messenger] could not end the expired ask %s: %v", k, err)
		}
	}
	for _, k := range untold {
		e := h.askOf(k)
		if e != nil && h.tell(*e.rec.Warrant) == nil {
			h.markTold(k)
		}
	}
}

// offers are an open ask's buttons on one kind: each option offered there, by its ticket.
func (h *Holder) offers(rec *AskRecord, kind string) []Choice {
	var out []Choice
	for _, o := range rec.Ask.Options {
		for t, tk := range rec.Tickets {
			if tk.Kind == kind && tk.Option == o.ID && !tk.Used {
				out = append(out, Choice{Token: t, Label: o.Label})
			}
		}
	}
	return out
}

// elsewhere is the line an ask's message carries on a kind for the options it cannot carry there: where
// else each can be given — "Release or Stop: answer on Telegram, or from the mesh MCP server."
func (h *Holder) elsewhere(rec *AskRecord, kind string) string {
	var labels []string
	where := map[string]bool{}
	for _, o := range rec.Ask.Options {
		here := false
		for _, tk := range rec.Tickets {
			if tk.Option == o.ID && tk.Kind == kind {
				here = true
			}
		}
		if here {
			continue
		}
		labels = append(labels, o.Label)
		for _, tk := range rec.Tickets {
			if tk.Option == o.ID && tk.Kind != kind {
				where[tk.Kind] = true
			}
		}
	}
	if len(labels) == 0 {
		return ""
	}
	var kinds []string
	for k := range where {
		kinds = append(kinds, Display(k))
	}
	sort.Strings(kinds)
	answer := "from the mesh MCP server"
	if len(kinds) > 0 {
		answer = "answer on " + strings.Join(kinds, " or ") + ", or from the mesh MCP server"
	}
	return joinOr(labels) + ": " + answer + "."
}

func joinOr(labels []string) string {
	if len(labels) <= 1 {
		return strings.Join(labels, "")
	}
	return strings.Join(labels[:len(labels)-1], ", ") + " or " + labels[len(labels)-1]
}

// judge is an answer to an ask's option, chosen on a kind: refused at the first failure, in words said on
// the kind; otherwise the ask closed and the warrant published (ADR 0259 §5).
func (h *Holder) judge(kind string, c asks.Choice, key string) (string, error) {
	e := h.askOf(key)
	if e == nil {
		return h.refuseChoice(kind, c, "it belongs to no ask this router holds")
	}
	rec := e.rec
	if h.Asks != nil {
		if got, _, err := h.Asks.GetAsk(key); err == nil && got != nil {
			rec = *got
		}
	}
	now := h.Now()
	t, issued := rec.Tickets[c.Ticket]
	switch {
	case !issued:
		return h.refuseChoice(kind, c, "it belongs to no ask this router holds")
	case t.Kind != kind:
		return h.refuseChoice(kind, c, "it was not offered here")
	case rec.State != StateOpen:
		return h.refuseChoice(kind, c, "the question was already answered or has ended")
	case t.Used:
		return h.refuseChoice(kind, c, "it was already chosen once")
	case !now.Before(rec.Ask.Expires):
		return h.refuseChoice(kind, c, "the question expired at "+rec.Ask.Expires.In(h.zone()).Format("15:04"))
	}
	o, offered := rec.Ask.Option(t.Option)
	if !offered {
		return h.refuseChoice(kind, c, "it names an answer the question does not offer")
	}
	info, held := h.Bench.Kind(kind)
	if !held || !h.Bench.Promises(kind, "choice") || !h.Bench.Promises(kind, "exact-render") {
		return h.refuseChoice(kind, c, "this channel is not one the mesh holds for answers")
	}
	person := asks.Person{Who: asks.Operator, Kind: kind, Identity: c.Sender.Identity, Display: c.Sender.Display}
	verifies := h.Bench.Promises(kind, "verified-sender")
	var id *Identity
	if verifies {
		if !c.Sender.Authenticated {
			return h.refuseChoice(kind, c, "the service did not authenticate who sent it")
		}
		id = h.identity(kind, c.Sender.Identity)
		if rec.Only != nil {
			// An ask put to one account is answered by that account alone, linked or not any more.
			if rec.Only.Kind != kind || rec.Only.Identity != c.Sender.Identity {
				return h.refuseChoice(kind, c, "this question was put to another account")
			}
			only := *rec.Only
			id = &only
		}
		if id == nil {
			return h.refuseStranger(kind, c)
		}
		person.Verified = "user id verified"
	} else {
		person.Verified = "a desk click: whoever was at the operator's session on " + c.Sender.Identity
	}
	proofs := []string{}
	switch o.Level {
	case asks.Acknowledge:
	case asks.Approve:
		if !verifies {
			return h.refuseChoice(kind, c, Display(kind)+" cannot prove who answered, so it can only acknowledge")
		}
		if now.Before(id.ApproveFrom) {
			return h.refuseChoice(kind, c, "this account was linked at "+id.Linked.In(h.zone()).Format("15:04")+
				" and can approve from "+id.ApproveFrom.In(h.zone()).Format("15:04"))
		}
		if why := h.rootFreeFor(info); why != "" {
			return h.refuseChoice(kind, c, why)
		}
		proofs = append(proofs, "P1")
	default:
		return h.refuseChoice(kind, c, "it needs a code from the authenticator app, which the mesh does not take yet")
	}
	w := &asks.Warrant{Ask: rec.Ask.ID, Asker: rec.Asker, About: rec.Ask.About, Outcome: asks.OutcomeChosen,
		Option: o.ID, Label: o.Label, Level: o.Level, By: &person, Channel: info.Module, Proofs: proofs, At: now,
		// The warrant answers this ask as it was taken and shown, with what each option binds (ADR 0259 §6).
		AskDigest: rec.Ask.Digest()}
	if err := h.closeAsk(key, asks.OutcomeChosen, "", w, c.Ticket); err != nil {
		if errors.Is(err, ErrChanged) {
			return h.refuseChoice(kind, c, "the question was already answered")
		}
		return h.refuseChoice(kind, c, "it could not be recorded: "+err.Error())
	}
	h.record(Sent{At: now, Channel: kind, Key: rec.Record, What: "answer " + o.Label, Outcome: "warrant to " + rec.Asker})
	h.Logf("[messenger] %s: a warrant for %s's ask %s", w.Says(), rec.Asker, rec.Ask.ID)
	return "chosen", nil
}

// refuseStranger refuses an answer from an account that is not the operator's, and tells the operator, by name
// and number, on the account that is linked: a question's buttons reached somebody else (a forwarded message,
// or a phone in other hands). Nothing is said to the other account.
func (h *Holder) refuseStranger(kind string, c asks.Choice) (string, error) {
	why := "this account is not linked as the operator"
	h.Logf("[messenger] an answer on %s from %s was refused: %s", kind, c.Sender.Identity, why)
	h.record(Sent{At: h.Now(), Channel: kind, Key: "(answer)", What: "answer", Outcome: "refused: " + why})
	who := c.Sender.Display
	if who == "" {
		who = "an account"
	}
	_ = h.showOn(kind, Message{Title: "Another account tried to answer for you",
		Body: fmt.Sprintf("The %s account %s (number %s) chose an answer on a question meant for you. It was refused "+
			"and nothing was done. If you did not pass the question on, somebody else can read your messages.",
			Display(kind), who, c.Sender.Identity), Urgent: true})
	return "refused", errorf("%s", why)
}

// refuseChoice says on the kind that an answer was not taken, and why.
func (h *Holder) refuseChoice(kind string, c asks.Choice, why string) (string, error) {
	h.Logf("[messenger] an answer on %s from %s was refused: %s", kind, c.Sender.Identity, why)
	h.record(Sent{At: h.Now(), Channel: kind, Key: "(answer)", What: "answer", Outcome: "refused: " + why})
	h.showOn(kind, Message{Title: "That answer was not taken", Body: capital(why) + ". Nothing was done.",
		Quiet: true, Reply: c.ID})
	return "refused", errorf("%s", why)
}

// showOnHandle is showOn, answering the handle the message is known by.
func (h *Holder) showOnHandle(kind string, m Message) (string, error) {
	for _, ch := range h.channels() {
		if ch.Name() == kind {
			id, err := ch.Send(m)
			h.noteChannel(kind, err)
			return id, err
		}
	}
	if h.Publish == nil {
		return "", errors.New("this router cannot reach the bus")
	}
	out := asks.Message{Handle: newHandle(), Title: m.Title, Body: m.Body, Urgent: m.Urgent, Silent: m.Quiet, Reply: m.Reply, To: m.To}
	if out.To == "" && h.Bench != nil && h.Bench.To != nil {
		out.To = h.Bench.To(kind)
	}
	for _, a := range m.Actions {
		out.Buttons = append(out.Buttons, asks.Button{Label: a.Label, Ticket: a.Token})
	}
	err := h.Publish(asks.ChannelSubject(asks.Show, kind), out, out.Handle)
	h.noteChannel(kind, err)
	return out.Handle, err
}

// showOn says a message of the router's own on one kind, at once: an answer's refusal, details, a link's code.
func (h *Holder) showOn(kind string, m Message) error {
	for _, ch := range h.channels() {
		if ch.Name() == kind {
			_, err := ch.Send(m)
			h.noteChannel(kind, err)
			return err
		}
	}
	if h.Publish == nil {
		return errors.New("this router cannot reach the bus")
	}
	out := asks.Message{Handle: newHandle(), Title: m.Title, Body: m.Body, Urgent: m.Urgent, Silent: m.Quiet, Reply: m.Reply}
	if h.Bench != nil && h.Bench.To != nil {
		out.To = h.Bench.To(kind)
	}
	if m.To != "" {
		out.To = m.To
	}
	out.Secret = m.Secret
	for _, a := range m.Actions {
		out.Buttons = append(out.Buttons, asks.Button{Label: a.Label, Ticket: a.Token})
	}
	err := h.Publish(asks.ChannelSubject(asks.Send, kind), out, out.Handle)
	h.noteChannel(kind, err)
	return err
}

func ticket() string {
	var b [16]byte
	_, _ = rand.Read(b[:])
	return hex.EncodeToString(b[:])
}

// AskView is one ask as the tool `asks` answers it.
type AskView struct {
	Key      string   `json:"key"`
	Asker    string   `json:"asker"`
	Headline string   `json:"headline"`
	State    string   `json:"state"`
	Opened   string   `json:"opened"`
	Expires  string   `json:"expires"`
	Offered  []string `json:"offered_on,omitempty"`
	Answer   string   `json:"answer,omitempty"`
	Told     bool     `json:"asker_told"`
}

// AsksNow is every ask, open first, newest first.
func (h *Holder) AsksNow() []AskView {
	h.mu.Lock()
	defer h.mu.Unlock()
	var out []AskView
	for k, e := range h.asks {
		v := AskView{Key: k, Asker: e.rec.Asker, Headline: e.rec.Ask.Headline, State: e.rec.State,
			Opened: e.rec.Opened.UTC().Format(time.RFC3339), Expires: e.rec.Ask.Expires.UTC().Format(time.RFC3339),
			Told: e.rec.Told}
		kinds := map[string]bool{}
		for _, t := range e.rec.Tickets {
			kinds[t.Kind] = true
		}
		for k := range kinds {
			v.Offered = append(v.Offered, k)
		}
		sort.Strings(v.Offered)
		if w := e.rec.Warrant; w != nil {
			if w.Outcome == asks.OutcomeChosen {
				v.Answer = w.Says()
			} else {
				v.Answer = string(w.Outcome) + ": " + w.Words
			}
		}
		out = append(out, v)
	}
	sort.Slice(out, func(i, j int) bool {
		if (out[i].State == StateOpen) != (out[j].State == StateOpen) {
			return out[i].State == StateOpen
		}
		return out[i].Opened > out[j].Opened
	})
	return out
}