diff --git a/cmd/mesh-controller/build.go b/cmd/mesh-controller/build.go
index 10460a6..a4b0a3f 100644
--- a/cmd/mesh-controller/build.go
+++ b/cmd/mesh-controller/build.go
@@ -683,6 +683,10 @@ type answers struct {
 	// (novox/hq ADR 0225): its provider leaves it out of the grants and composes everything else, so
 	// this is the one place it is said across the mesh. Not well while there is any.
 	overflowing []catalogue.Overflow
+	// handActs is how many acts were done by hand in the last seven days (novox/hq to-be 45 §7), nil
+	// where the log is not on hand; handActsUnread why it could not be read when it could not.
+	handActs       *int
+	handActsUnread string
 }
 
 // heldBy is every artifact this mesh has built, for a build that may need one as its base.
diff --git a/cmd/mesh-controller/calls_verb_test.go b/cmd/mesh-controller/calls_verb_test.go
index 56c3a19..1aaea74 100644
--- a/cmd/mesh-controller/calls_verb_test.go
+++ b/cmd/mesh-controller/calls_verb_test.go
@@ -35,10 +35,10 @@ func TestAPushAnswersBeforeItSends(t *testing.T) {
 		args map[string]any
 		want bool
 	}{
-		{"push", map[string]any{"node": "anchor"}, true},
-		{"push", map[string]any{}, true},
-		{"command", map[string]any{"command": "push anchor"}, true},
-		{"command", map[string]any{"command": "push --behind"}, true},
+		{"push", map[string]any{"node": "anchor", "why": "w"}, true},
+		{"push", map[string]any{"why": "w"}, true},
+		{"command", map[string]any{"command": "push anchor --why w"}, true},
+		{"command", map[string]any{"command": "push --behind --why=w"}, true},
 		{"command", map[string]any{"command": "builds"}, false},
 		{"status", map[string]any{}, false},
 		{"assign", map[string]any{"node": "anchor", "module": "m"}, false},
diff --git a/cmd/mesh-controller/durations.go b/cmd/mesh-controller/durations.go
new file mode 100644
index 0000000..bb7e545
--- /dev/null
+++ b/cmd/mesh-controller/durations.go
@@ -0,0 +1,170 @@
+package main
+
+import (
+	"context"
+	"encoding/json"
+	"flag"
+	"fmt"
+	"os"
+	"slices"
+	"sort"
+	"strings"
+	"time"
+
+	"github.com/novox/mesh-controller/internal/inventory"
+	"github.com/novox/mesh-controller/internal/link"
+)
+
+// What the core's bounds are set from (novox/hq to-be 45 Phase 0).
+//
+// **A bound is set from what was measured, not from what seemed reasonable.** Phase 1 puts a watchdog
+// on each row of the signals table, and each has a bound: S1 three heartbeat intervals, S2 three times
+// a machine's last apply, S3 a tier's build and apply time, S6 a build's timeout. Marked provisional
+// in the design until a fortnight of these says what the mesh actually takes. Recorded by the serving
+// controller as it hears each — a send's first report, a machine's next word, a plan leaving a tier, a
+// build's outcome — and summarised here per machine, repository or module.
+
+// recordBuildDuration measures one build from its ask to its outcome heard.
+func recordBuildDuration(ctx context.Context, inv *inventory.Inventory, result link.BuildResult, asked time.Time) {
+	if asked.IsZero() || result.ID == "" {
+		return
+	}
+	subject := result.Module
+	if subject == "" {
+		subject = result.Repository
+	}
+	detail := "built"
+	if result.Failed != "" {
+		detail = "failed: " + firstLine(result.Failed)
+	}
+	if err := inv.RecordDuration(ctx, inventory.Duration{Kind: inventory.DurationBuild, Subject: subject,
+		Node: result.On, Ref: result.ID, Started: asked, Took: time.Since(asked), Detail: detail}); err != nil {
+		fmt.Fprintf(os.Stderr, "%s: how long it took could not be recorded: %v\n", result.ID, err)
+	}
+}
+
+// durationSummary is one subject's measurements of one kind.
+type durationSummary struct {
+	Kind    string `json:"kind"`
+	Subject string `json:"subject"`
+	Count   int    `json:"count"`
+	Median  string `json:"median"`
+	P90     string `json:"p90"`
+	Max     string `json:"max"`
+	// Bound is what to-be 45's rule would make of these, where the rule is a multiple of a measured
+	// time: three times the slowest apply (S2), three times the median word interval (S1).
+	Suggests string `json:"suggests,omitempty"`
+}
+
+func summarise(ds []inventory.Duration) []durationSummary {
+	type key struct{ kind, subject string }
+	by := map[key][]time.Duration{}
+	for _, d := range ds {
+		k := key{d.Kind, d.Subject}
+		by[k] = append(by[k], d.Took)
+	}
+	var out []durationSummary
+	for k, took := range by {
+		slices.Sort(took)
+		at := func(q float64) time.Duration { return took[int(q*float64(len(took)-1))] }
+		s := durationSummary{Kind: k.kind, Subject: k.subject, Count: len(took),
+			Median: round(at(0.5)), P90: round(at(0.9)), Max: round(took[len(took)-1])}
+		switch k.kind {
+		case inventory.DurationApply:
+			s.Suggests = "S2 bound max(2m, 3×last apply) ≈ " + round(max(2*time.Minute, 3*at(0.9))) + " at the p90"
+		case inventory.DurationHeartbeatGap:
+			s.Suggests = "S1 bound 3×interval ≈ " + round(3*at(0.5))
+		}
+		out = append(out, s)
+	}
+	sort.Slice(out, func(i, j int) bool {
+		ki, kj := slices.Index(inventory.DurationKinds, out[i].Kind), slices.Index(inventory.DurationKinds, out[j].Kind)
+		if ki != kj {
+			return ki < kj
+		}
+		return out[i].Subject < out[j].Subject
+	})
+	return out
+}
+
+func round(d time.Duration) string {
+	switch {
+	case d < time.Second:
+		return d.Round(time.Millisecond).String()
+	case d < time.Minute:
+		return d.Round(100 * time.Millisecond).String()
+	default:
+		return d.Round(time.Second).String()
+	}
+}
+
+// durationsCommand is `durations`: the summary per kind and subject, or every measurement as data.
+func durationsCommand(ctx context.Context, args []string) error {
+	set := flag.NewFlagSet("durations", flag.ContinueOnError)
+	kind := set.String("kind", "", "one kind: "+strings.Join(inventory.DurationKinds, ", "))
+	days := set.Int("days", 14, "how many days back")
+	asJSON := set.Bool("json", false, "the summary as data")
+	all := set.Bool("all", false, "every measurement rather than the summary")
+	if _, err := parseAround(set, args); err != nil {
+		return err
+	}
+	if *kind != "" && !slices.Contains(inventory.DurationKinds, *kind) {
+		return fmt.Errorf("%q is not a kind of duration: %s", *kind, strings.Join(inventory.DurationKinds, ", "))
+	}
+	open, err := openStores(ctx)
+	if err != nil {
+		return err
+	}
+	defer open.Close()
+	ds, err := open.inventory.Durations(ctx, *kind, time.Now().Add(-time.Duration(*days)*24*time.Hour))
+	if err != nil {
+		return err
+	}
+	if *all {
+		body, err := json.MarshalIndent(ds, "", "  ")
+		if err != nil {
+			return err
+		}
+		fmt.Println(string(body))
+		return nil
+	}
+	summary := summarise(ds)
+	if *asJSON {
+		body, err := json.MarshalIndent(map[string]any{"days": *days, "durations": summary}, "", "  ")
+		if err != nil {
+			return err
+		}
+		fmt.Println(string(body))
+		return nil
+	}
+	if len(summary) == 0 {
+		fmt.Printf("nothing measured in the last %d day(s): the serving controller records apply, heartbeat-gap, "+
+			"plan-tier and build durations as it hears them\n", *days)
+		return nil
+	}
+	fmt.Printf("durations over the last %d day(s) — what the core's bounds are set from (to-be 45 Phase 0)\n\n", *days)
+	fmt.Printf("  %-14s %-28s %6s %10s %10s %10s\n", "kind", "of", "count", "median", "p90", "max")
+	for _, s := range summary {
+		fmt.Printf("  %-14s %-28s %6d %10s %10s %10s\n", s.Kind, s.Subject, s.Count, s.Median, s.P90, s.Max)
+		if s.Suggests != "" {
+			fmt.Printf("  %-14s %-28s %s\n", "", "", s.Suggests)
+		}
+	}
+	return nil
+}
+
+// forgettingOldDurations removes what is older than a month, at start and daily after.
+func forgettingOldDurations(ctx context.Context, inv *inventory.Inventory) {
+	for {
+		if n, err := inv.ForgetOldDurations(ctx); err != nil {
+			fmt.Fprintf(os.Stderr, "durations older than %s could not be removed: %v\n", inventory.DurationsKeptFor, err)
+		} else if n > 0 {
+			fmt.Printf("removed %d duration(s) older than %s\n", n, inventory.DurationsKeptFor)
+		}
+		select {
+		case <-ctx.Done():
+			return
+		case <-time.After(24 * time.Hour):
+		}
+	}
+}
diff --git a/cmd/mesh-controller/handacts.go b/cmd/mesh-controller/handacts.go
new file mode 100644
index 0000000..cf87327
--- /dev/null
+++ b/cmd/mesh-controller/handacts.go
@@ -0,0 +1,197 @@
+package main
+
+import (
+	"context"
+	"encoding/json"
+	"errors"
+	"flag"
+	"fmt"
+	"os"
+	"sort"
+	"strings"
+	"time"
+
+	"github.com/nats-io/nats.go"
+
+	"github.com/novox/mesh-controller/internal/broker"
+	"github.com/novox/mesh-controller/internal/link"
+)
+
+// Acts done by hand, and why (novox/hq to-be 45 §7).
+//
+// **Which verbs ask why.** `plans close` and `plans stop`, `broker consumer-reset` and `hand-act
+// record` refuse without it everywhere: nothing automated runs them, so a call without a reason is a
+// person who has not given one. A named `push` asks for it through the mesh-controller seat, which is
+// how a person or an agent acts by hand on the mesh; at a shell `--why` is recorded when given and not
+// required, because the installer and the lab push by command line as a step of what they do, and a
+// step of a procedure is not a repair. `conditions silence` joins them when the condition store does
+// (Phase 1).
+
+// handActFlags are the flags every repairing verb takes.
+type handActFlags struct {
+	why, cause, condition *string
+}
+
+func addHandActFlags(set *flag.FlagSet) handActFlags {
+	return handActFlags{
+		why:       set.String("why", "", "why this is done by hand — recorded in the hand-act log (novox/hq to-be 45 §7)"),
+		cause:     set.String("cause", "", "the cause, in a word or a condition's kind; the verb's own name when not given"),
+		condition: set.String("condition", "", "the key of the condition this act addresses, if any"),
+	}
+}
+
+// given is whether a reason was given.
+func (f handActFlags) given() bool { return strings.TrimSpace(*f.why) != "" }
+
+// require refuses an act without a reason, before anything is done.
+func (f handActFlags) require(verb string) error {
+	if f.given() {
+		return nil
+	}
+	return fmt.Errorf("%s is a repair done by hand, and says why: --why <text> (recorded in the hand-act "+
+		"log, novox/hq to-be 45 §7). Nothing was done", verb)
+}
+
+// handActConn is the serving controller's connection, for what it reads of the log itself; a
+// command dials its own.
+var handActConn *nats.Conn
+
+// onTheBus runs f with a connection to the bus: the serving controller's, or one of its own.
+func onTheBus(f func(*nats.Conn) error) error {
+	if handActConn != nil {
+		return f(handActConn)
+	}
+	address, err := broker.BusAddress()
+	if err != nil {
+		return err
+	}
+	js, err := broker.Dial(address)
+	if err != nil {
+		return fmt.Errorf("cannot reach the bus: %w", err)
+	}
+	defer js.Close()
+	return f(js.Conn())
+}
+
+// record writes the entry for an act about to be done. **Before the act, and never instead of it**:
+// a log that cannot be written is said loudly, and the repair it was about still happens — a mesh
+// whose bus is down is exactly the mesh somebody is repairing by hand.
+func (f handActFlags) record(ctx context.Context, verb string, args []string) {
+	if !f.given() {
+		return
+	}
+	act := link.HandAct{Verb: verb, Args: args, Why: strings.TrimSpace(*f.why),
+		Cause: strings.TrimSpace(*f.cause), Condition: strings.TrimSpace(*f.condition)}
+	err := onTheBus(func(conn *nats.Conn) error {
+		written, err := link.RecordHandAct(ctx, conn, act)
+		act = written
+		return err
+	})
+	if err != nil {
+		fmt.Fprintf(os.Stderr, "this act by hand could NOT be recorded in the hand-act log, and is done anyway: %v\n", err)
+		return
+	}
+	fmt.Printf("recorded as %s in the hand-act log: %s, because %q (cause: %s)\n", act.ID, act.By, act.Why, act.Cause)
+}
+
+// handActCommand is `hand-act record` and `hand-acts`.
+func handActCommand(ctx context.Context, args []string) error {
+	if len(args) > 0 && args[0] == "record" {
+		set := flag.NewFlagSet("hand-act record", flag.ContinueOnError)
+		f := addHandActFlags(set)
+		positionals, err := parseAround(set, args[1:])
+		if err != nil {
+			return err
+		}
+		what := strings.TrimSpace(strings.Join(positionals, " "))
+		if what == "" {
+			return errors.New("hand-act record <what was done> --why <text> [--cause <word>] [--condition <key>]")
+		}
+		if err := f.require("hand-act record"); err != nil {
+			return err
+		}
+		if strings.TrimSpace(*f.cause) == "" {
+			return errors.New("hand-act record says the cause too: --cause <word>, the word a second " +
+				"act for the same reason will use — it is how a repair done twice is found")
+		}
+		act := link.HandAct{Verb: "hand-act record", Args: []string{what}, Why: strings.TrimSpace(*f.why),
+			Cause: strings.TrimSpace(*f.cause), Condition: strings.TrimSpace(*f.condition)}
+		return onTheBus(func(conn *nats.Conn) error {
+			written, err := link.RecordHandAct(ctx, conn, act)
+			if err != nil {
+				return fmt.Errorf("the act could not be recorded: %w", err)
+			}
+			fmt.Printf("recorded as %s: %s did %q, because %q (cause: %s)\n", written.ID, written.By, what,
+				written.Why, written.Cause)
+			return nil
+		})
+	}
+	if len(args) > 0 && args[0] != "list" && !strings.HasPrefix(args[0], "-") {
+		return errors.New("hand-act record <what> --why <text> --cause <word> | hand-acts [--days N] [--json]")
+	}
+	if len(args) > 0 && args[0] == "list" {
+		args = args[1:]
+	}
+	set := flag.NewFlagSet("hand-acts", flag.ContinueOnError)
+	days := set.Int("days", 14, "how many days back")
+	asJSON := set.Bool("json", false, "as data")
+	if _, err := parseAround(set, args); err != nil {
+		return err
+	}
+	return onTheBus(func(conn *nats.Conn) error {
+		now := time.Now()
+		acts, err := link.HandActs(ctx, conn, now.Add(-time.Duration(*days)*24*time.Hour))
+		if err != nil {
+			return err
+		}
+		repeated := link.RepeatedCauses(acts, now)
+		if *asJSON {
+			body, err := json.MarshalIndent(map[string]any{"acts": acts, "repeated": repeated}, "", "  ")
+			if err != nil {
+				return err
+			}
+			fmt.Println(string(body))
+			return nil
+		}
+		if len(acts) == 0 {
+			fmt.Printf("nothing was done by hand in the last %d day(s)\n", *days)
+			return nil
+		}
+		for i := len(acts) - 1; i >= 0; i-- {
+			a := acts[i]
+			fmt.Printf("%s  %s  %s %s\n    by %s — %s (cause: %s", a.At.Local().Format("2006-01-02 15:04"), a.ID,
+				a.Verb, strings.Join(a.Args, " "), a.By, a.Why, a.Cause)
+			if a.Condition != "" {
+				fmt.Printf(", condition %s", a.Condition)
+			}
+			fmt.Println(")")
+		}
+		if len(repeated) > 0 {
+			causes := make([]string, 0, len(repeated))
+			for c, n := range repeated {
+				causes = append(causes, fmt.Sprintf("%s ×%d", c, n))
+			}
+			sort.Strings(causes)
+			fmt.Printf("\ndone by hand more than once in a fortnight — a healer is wanted (to-be 45 S15): %s\n",
+				strings.Join(causes, ", "))
+		}
+		return nil
+	})
+}
+
+// handActsThisWeek is how many acts were done by hand in the last seven days, for `status`; -1 when
+// the log could not be read, which status says rather than reading as none.
+func handActsThisWeek(ctx context.Context) (int, string) {
+	n := -1
+	err := onTheBus(func(conn *nats.Conn) error {
+		reading, cancel := context.WithTimeout(ctx, 5*time.Second)
+		defer cancel()
+		acts, err := link.HandActs(reading, conn, time.Now().Add(-7*24*time.Hour))
+		n = len(acts)
+		return err
+	})
+	if err != nil {
+		return -1, err.Error()
+	}
+	return n, ""
+}
diff --git a/cmd/mesh-controller/handacts_test.go b/cmd/mesh-controller/handacts_test.go
new file mode 100644
index 0000000..37756d7
--- /dev/null
+++ b/cmd/mesh-controller/handacts_test.go
@@ -0,0 +1,94 @@
+package main
+
+import (
+	"context"
+	"strings"
+	"testing"
+	"time"
+
+	"github.com/novox/mesh-controller/internal/inventory"
+)
+
+// **Every verb that repairs by hand takes a required why** (novox/hq to-be 45 §7): refused before
+// anything is done, through the seat, through `command`, and at a shell where nothing automated runs
+// the verb.
+func TestARepairByHandWithoutAReasonIsRefused(t *testing.T) {
+	for _, c := range []struct {
+		verb string
+		args map[string]any
+	}{
+		{"push", map[string]any{"node": "anchor"}},
+		{"push", map[string]any{}},
+		{"plans", map[string]any{"close": "plan-1"}},
+		{"plans", map[string]any{"stop": "plan-1"}},
+		{"hand-act", map[string]any{"what": "restarted the proxy", "cause": "proxy-stuck"}},
+		{"command", map[string]any{"command": "push anchor"}},
+		{"command", map[string]any{"command": "plans close plan-1"}},
+		{"command", map[string]any{"command": "broker consumer-reset EVENTS controller"}},
+		{"command", map[string]any{"command": "hand-act record restarted --cause x"}},
+	} {
+		argv, err := argvFor(c.verb, c.args)
+		if c.verb == "plans" && err == nil {
+			// The seat composes the command line; the command refuses it, before opening anything.
+			err = plansCommand(context.Background(), argv[1:])
+		}
+		if err == nil || !strings.Contains(err.Error(), "why") {
+			t.Errorf("%s %v was not refused for want of why: %v %v", c.verb, c.args, argv, err)
+		}
+	}
+	for _, args := range [][]string{{"EVENTS", "controller"}} {
+		if err := consumerReset(context.Background(), args); err == nil || !strings.Contains(err.Error(), "--why") {
+			t.Errorf("consumer-reset without why: %v", err)
+		}
+	}
+	if err := handActCommand(context.Background(), []string{"record", "restarted the proxy", "--cause", "x"}); err == nil ||
+		!strings.Contains(err.Error(), "--why") {
+		t.Errorf("hand-act record without why: %v", err)
+	}
+	if err := handActCommand(context.Background(), []string{"record", "restarted the proxy", "--why", "it hung"}); err == nil ||
+		!strings.Contains(err.Error(), "--cause") {
+		t.Errorf("hand-act record without a cause: %v", err)
+	}
+}
+
+// With a reason, the seat passes it to the command, and a verb that only reads is not held to one.
+func TestARepairByHandCarriesItsReason(t *testing.T) {
+	for _, c := range []struct {
+		verb string
+		args map[string]any
+		want string
+	}{
+		{"push", map[string]any{"node": "anchor", "why": "stuck", "cause": "sent-not-reported"},
+			"push anchor --wait 0 --why stuck --cause sent-not-reported"},
+		{"plans", map[string]any{"close": "plan-1", "why": "the report will not come"},
+			"plans close plan-1 --why the report will not come"},
+		{"plans", map[string]any{"retry": "plan-1"}, "plans retry plan-1"},
+		{"hand-act", map[string]any{"what": "restarted", "why": "hung", "cause": "proxy", "condition": "machine.a.silent"},
+			"hand-act record restarted --why hung --cause proxy --condition machine.a.silent"},
+		{"command", map[string]any{"command": "push anchor --why stuck"}, "push anchor --why stuck"},
+		{"command", map[string]any{"command": "plans plan-1"}, "plans plan-1"},
+	} {
+		argv, err := argvFor(c.verb, c.args)
+		if err != nil || strings.Join(argv, " ") != c.want {
+			t.Errorf("%s %v: %v %v, want %q", c.verb, c.args, argv, err, c.want)
+		}
+	}
+}
+
+// The summary of durations says, per kind and subject, what a bound would be set from.
+func TestDurationsAreSummarisedPerSubject(t *testing.T) {
+	var ds []inventory.Duration
+	for i := 1; i <= 10; i++ {
+		ds = append(ds, inventory.Duration{Kind: inventory.DurationApply, Subject: "anchor",
+			Took: time.Duration(i) * time.Second})
+	}
+	ds = append(ds, inventory.Duration{Kind: inventory.DurationHeartbeatGap, Subject: "anchor", Took: time.Minute})
+	got := summarise(ds)
+	if len(got) != 2 || got[0].Kind != inventory.DurationApply || got[0].Count != 10 ||
+		got[0].Max != "10s" || got[0].Median != "5s" || got[0].P90 != "9s" {
+		t.Fatalf("%+v", got)
+	}
+	if !strings.Contains(got[1].Suggests, "3m0s") {
+		t.Fatalf("a minute between words suggests %q", got[1].Suggests)
+	}
+}
diff --git a/cmd/mesh-controller/main.go b/cmd/mesh-controller/main.go
index 16a49f1..7880440 100644
--- a/cmd/mesh-controller/main.go
+++ b/cmd/mesh-controller/main.go
@@ -145,6 +145,14 @@ func run() error {
 		return seatCommand(ctx, args[1:])
 	case "status":
 		return statusCommand(ctx, args[1:])
+	// Acts done by hand, and why (novox/hq to-be 45 §7).
+	case "hand-act":
+		return handActCommand(ctx, args[1:])
+	case "hand-acts":
+		return handActCommand(ctx, append([]string{"list"}, args[1:]...))
+	// What the mesh's bounds will be set from (novox/hq to-be 45 Phase 0).
+	case "durations":
+		return durationsCommand(ctx, args[1:])
 	case "version":
 		fmt.Println(version)
 		return nil
@@ -226,6 +234,12 @@ func usage() {
   kill <id>                      end a build where it runs; recorded failed, killed by hand
   pause [<node>] / resume [<node>]   the build seat's holder there, or every holder, takes nothing new / again
   plans retry <id>               ask a failed plan's failed builds again, and carry the plan on
+  plans stop|close <id> --why <text>   end a plan by hand; recorded in the hand-act log
+  hand-act record <what> --why <text> --cause <word> [--condition <key>]
+                                 record an act done by hand outside the mesh (to-be 45 §7)
+  hand-acts [--days N] [--json]  what was done by hand lately, why, and which causes repeat
+  durations [--kind K] [--days N] [--json]
+                                 apply, heartbeat, plan-tier and build durations, per machine or module
   collection [--json]            kept archives held/unheld by a manifest, and what the sweep may let go
   builder issue <name>           a broker account for a build machine, scoped to build work,
                                  delivered as the builder module's broker secret (module add it first)
@@ -238,7 +252,8 @@ func usage() {
                                  which provider this one gets a provision from: the module, and its node
   unpin <node> <provision>       put that question back
   plan <node> [--files|--json]     what that node would run, and why
-  push [<node>] [--behind]       send a node everything it should be, or only those that need it
+  push [<node>] [--behind] [--why <text>]  send a node everything it should be, or only those
+                                 that need it; --why records it in the hand-act log
   version                        what this binary is
 
 Each context reaches its own store through its own credential (novox/hq ADR 0008), named
@@ -291,6 +306,9 @@ func (b builds) Built(ctx context.Context, result link.BuildResult) error {
 	// When it was asked, so a plan takes as its outcome only a build asked for it or after it
 	// (novox/hq 04-ISSUES/219). Zero when the id does not say.
 	asked, _ := link.BuildAskedAt(result.ID)
+	// And how long it took, asked to heard, which a build's bound will be set from (novox/hq to-be 45
+	// Phase 0). Said if lost; never a reason not to take the build in.
+	recordBuildDuration(ctx, b.inv, result, asked)
 	switch {
 	case err != nil && result.Failed != "":
 		fmt.Printf("%s: %v\n", result.ID, err)
@@ -317,5 +335,7 @@ func (b builds) Built(ctx context.Context, result link.BuildResult) error {
 		result.ID, manifest.Module, manifest.Version, result.On, short(result.Commit))
 	saysWhenThePolicyActs(ctx, b.inv, manifest.Module)
 	planBuilt(ctx, b.open, manifest.Module, result.Commit, "", asked, result.ID)
+	// A module registered may be one a machine is now behind: `status` is composed again.
+	statusFrom.nudge()
 	return nil
 }
diff --git a/cmd/mesh-controller/nodes.go b/cmd/mesh-controller/nodes.go
index acfa154..eb81031 100644
--- a/cmd/mesh-controller/nodes.go
+++ b/cmd/mesh-controller/nodes.go
@@ -387,7 +387,7 @@ func brokerCommand(ctx context.Context, args []string) error {
 		return busAccounts(ctx, args[1:])
 	}
 	if len(args) > 0 && args[0] == "consumer-reset" {
-		return consumerReset(args[1:])
+		return consumerReset(ctx, args[1:])
 	}
 	if len(args) == 0 || args[0] != "show" {
 		return errors.New("broker show | broker certificate [--check] --into <directory> | broker accounts --into <file> | " +
@@ -414,10 +414,21 @@ func brokerCommand(ctx context.Context, args []string) error {
 // consumerReset re-makes one consumer on a stream that keeps history to start from now (novox/hq issue
 // 248): the way out of a consumer replaying a week of announcements, said rather than done by hand. A
 // person's act — what was pending is dropped — so it is a command, and nothing calls it on its own.
-func consumerReset(args []string) error {
-	if len(args) != 2 {
-		return errors.New("broker consumer-reset <stream> <consumer>, e.g. broker consumer-reset EVENTS controller")
+func consumerReset(ctx context.Context, args []string) error {
+	set := flag.NewFlagSet("broker consumer-reset", flag.ContinueOnError)
+	// A repair by hand, which says why (novox/hq to-be 45 §7).
+	why := addHandActFlags(set)
+	args, err := parseAround(set, args)
+	if err != nil {
+		return err
 	}
+	if len(args) != 2 {
+		return errors.New("broker consumer-reset <stream> <consumer> --why <text>, e.g. broker consumer-reset EVENTS controller --why ...")
+	}
+	if err := why.require("broker consumer-reset"); err != nil {
+		return err
+	}
+	why.record(ctx, "broker consumer-reset", args)
 	address, err := broker.BusAddress()
 	if err != nil {
 		return err
diff --git a/cmd/mesh-controller/push.go b/cmd/mesh-controller/push.go
index b7ef31f..eb5e56b 100644
--- a/cmd/mesh-controller/push.go
+++ b/cmd/mesh-controller/push.go
@@ -105,7 +105,10 @@ func serve(ctx context.Context) error {
 
 	work := link.Enrolment{Inventory: inv, Identity: ident, Broker: known,
 		OnNATS: true}
-	server, err := connectLink(ctx, inv, work, work)
+	// `status` from a summary kept current here (novox/hq to-be 45 Phase 0): a machine saying
+	// something new is one thing that moves it, so the listener nudges it.
+	statusFrom = newStatusSummary(composeStatus(open))
+	server, err := connectLink(ctx, inv, work, nudgingListener{work, statusFrom})
 	if err != nil {
 		return err
 	}
@@ -121,6 +124,8 @@ func serve(ctx context.Context) error {
 	// Open plans move on a timer as well as on outcomes (novox/hq ADR 0162): a tier waiting for
 	// machines to report moves when they have, and a plan left by a replaced controller resumes.
 	go planTicker(ctx, open)
+	// The durations the core's bounds are set from are kept a month (novox/hq to-be 45 Phase 0).
+	go forgettingOldDurations(ctx, inv)
 	// And what the catalogue decided a build meant. The builder's own result is already handled
 	// above; this is the other half — the control plane is the only one of the three that knows
 	// which machines run the thing, so it is the one that acts (novox/hq ADR 0072).
@@ -158,8 +163,21 @@ func serve(ctx context.Context) error {
 	if !isNATS {
 		return errors.New("the mesh's verbs are served over the bus, and this control plane is not on it")
 	}
+	// The hand-act log is counted for `status` on this connection rather than a new one a minute.
+	handActConn = bus.Conn
+	// Composed now and kept current, before the verb that answers from it is served.
+	go statusFrom.keep(ctx)
 	// A call that outlasts its caller's patience is followed by `calls` (novox/hq issue 265).
 	link.Calls.Follow = catalogue.ControllerSeatName + ".calls"
+	// And every call is kept on the bus, so a restart of this process keeps what came of each
+	// (novox/hq to-be 45 §6). A bus without the bucket is said and served from memory, as before:
+	// answering no calls at all would be worse than answering them without the record.
+	said := log.New(os.Stdout, "", log.LstdFlags)
+	if keeper, err := link.CallsOnTheBus(ctx, bus.Conn); err != nil {
+		fmt.Printf("calls are kept in memory only, and lost when this controller stops: %v\n", err)
+	} else if err := link.Calls.Durably(ctx, keeper, controllerProcess(), said); err != nil {
+		fmt.Printf("calls are kept on the bus from now on; the ones kept before could not be read: %v\n", err)
+	}
 	stopServing, err := bus.ServeSeatTools(catalogue.ControllerSeatName, handlers, log.New(os.Stdout, "", log.LstdFlags))
 	if err != nil {
 		return err
@@ -260,6 +278,9 @@ func pushCommand(ctx context.Context, args []string) error {
 	// (novox/hq ADR 0010). 0 waits for nothing, which is the old fire-and-forget.
 	wait := set.Duration("wait", 0,
 		"for a named node, how long to wait for it to report applying what it was sent (0: do not wait)")
+	// A push by hand is a repair, and says why (novox/hq to-be 45 §7): required through the seat,
+	// recorded when given at a shell — see handacts.go for why a shell is not refused.
+	why := addHandActFlags(set)
 	positionals, err := parseAround(set, args)
 	if err != nil {
 		return err
@@ -274,6 +295,11 @@ func pushCommand(ctx context.Context, args []string) error {
 		return errors.New("push <node> or push --behind, not both: one names a machine and the " +
 			"other asks which machines need one")
 	}
+	recorded := append([]string(nil), args...)
+	if *behind {
+		recorded = append(recorded, "--behind")
+	}
+	why.record(ctx, "push", recorded)
 	open, err := openStores(ctx)
 	if err != nil {
 		return err
@@ -1039,6 +1065,20 @@ func digestOf(body []byte) string {
 // be worked out" is a different problem with a different remedy, and `plan` is where it is said.
 func wouldSend(ctx context.Context, open *stores,
 	nodes []inventory.Node) (map[string]string, error) {
+	return wouldSendFrom(ctx, open, nodes, nil)
+}
+
+// planned is one machine's plan as planFor answered it, for a caller that already asked.
+type planned struct {
+	plan     catalogue.Resolution
+	settings catalogue.SettingsBy
+}
+
+// wouldSendFrom is wouldSend reusing the plans a caller worked out a moment before: resolving a
+// machine is most of what `status` costs, and it used to resolve every machine twice (novox/hq
+// to-be 45 Phase 0). A machine absent from plans is worked out here.
+func wouldSendFrom(ctx context.Context, open *stores,
+	nodes []inventory.Node, plans map[string]planned) (map[string]string, error) {
 
 	gens, err := generators(ctx, open)
 	if err != nil {
@@ -1046,9 +1086,12 @@ func wouldSend(ctx context.Context, open *stores,
 	}
 	out := map[string]string{}
 	for _, n := range nodes {
-		plan, settings, err := planFor(ctx, open, n.Name)
-		if err != nil {
-			continue
+		known, have := plans[n.Name]
+		plan, settings := known.plan, known.settings
+		if !have {
+			if plan, settings, err = planFor(ctx, open, n.Name); err != nil {
+				continue
+			}
 		}
 		declared, err := declarationWith(ctx, open, n.Name, plan, settings, gens, Reading)
 		if err != nil {
@@ -1136,6 +1179,11 @@ func raiseTheBus(ctx context.Context, inv *inventory.Inventory, address string)
 	if err := broker.RaiseCancelledSets(js, inventory.MeshSeats()); err != nil {
 		return err
 	}
+	// And the controller's own buckets (novox/hq to-be 45 §1): the calls it serves and the acts done
+	// by hand, kept where a restart of this process does not take them.
+	if err := js.EnsureControllerBuckets(); err != nil {
+		return err
+	}
 	// Every module's state (novox/hq ADR 0201), from the catalogue: a bucket exists from
 	// registration, so a module reading one may watch it before its owner runs anywhere. One that
 	// nothing declares any more is said and kept — what it holds is data.
@@ -1271,3 +1319,11 @@ func reportUnheldPushed(w io.Writer, named bool, asked []string, unheld map[stri
 		fmt.Fprintf(w, "%s: %d unmet seat dependenc(ies) — see `status`\n", node, len(lines))
 	}
 }
+
+// controllerProcess names this serving process among controllers: the machine, the process and when
+// it started — what a call kept on the bus carries, so the next controller can tell a call this one
+// left running from one it is running itself (novox/hq to-be 45 §6).
+func controllerProcess() string {
+	host, _ := os.Hostname()
+	return fmt.Sprintf("controller@%s pid %d since %s", host, os.Getpid(), time.Now().UTC().Format(time.RFC3339))
+}
diff --git a/cmd/mesh-controller/readable.go b/cmd/mesh-controller/readable.go
index 6db9d54..0115c6c 100644
--- a/cmd/mesh-controller/readable.go
+++ b/cmd/mesh-controller/readable.go
@@ -78,6 +78,11 @@ type meshStatus struct {
 	// that machine holds, with the modules that could hold it (novox/hq ADR 0207). Absent when every
 	// dependency is met. Reported, not refused, until the switch.
 	Unheld []catalogue.Unheld `json:"unheld,omitempty"`
+	// HandActsThisWeek is how many acts were done by hand in the last seven days (novox/hq to-be 45
+	// §7): every one is a repair a healer could have made. Absent where the log is not on hand;
+	// HandActsUnread says why when it could not be read, rather than reading as none.
+	HandActsThisWeek *int   `json:"handActsThisWeek,omitempty"`
+	HandActsUnread   string `json:"handActsUnread,omitempty"`
 	// Failing is every consumer a provider says it keeps failing, with the class of error, since
 	// when, and when it was last said (novox/hq ADR 0224). Absent when no provider says so. A
 	// document without this called the mesh well while the identity provider refused every consumer
@@ -218,6 +223,7 @@ func statusAsJSON(asked answers) ([]byte, error) {
 		}
 	}
 	out.Unheld = asked.unheld
+	out.HandActsThisWeek, out.HandActsUnread = asked.handActs, asked.handActsUnread
 	out.Failing = asked.failing
 	out.Overflowing = asked.overflowing
 	for name := range asked.refused {
diff --git a/cmd/mesh-controller/release_plan.go b/cmd/mesh-controller/release_plan.go
index 0f527fa..bc79cf9 100644
--- a/cmd/mesh-controller/release_plan.go
+++ b/cmd/mesh-controller/release_plan.go
@@ -986,10 +986,18 @@ func plansCommand(ctx context.Context, args []string) error {
 	whatIf := set.String("what-if", "", "owner/repository: the plan a merge there would produce, saving nothing — with --paths or --modules")
 	paths := set.String("paths", "", "the files the merge would change, comma-separated, from the repository's root")
 	modules := set.String("modules", "", "or the modules it would change, comma-separated")
+	// Ending a plan by hand is a repair, and says why (novox/hq to-be 45 §7).
+	why := addHandActFlags(set)
 	positionals, err := parseAround(set, args)
 	if err != nil {
 		return err
 	}
+	if len(positionals) == 2 && (positionals[0] == "stop" || positionals[0] == "close") {
+		// Refused before anything is opened: a repair by hand says why.
+		if err := why.require("plans " + positionals[0]); err != nil {
+			return err
+		}
+	}
 	open, err := openStores(ctx)
 	if err != nil {
 		return err
@@ -1061,8 +1069,9 @@ func plansCommand(ctx context.Context, args []string) error {
 		if !p.Open() {
 			return fmt.Errorf("%s is already %s", p.ID, p.State)
 		}
+		why.record(ctx, "plans "+positionals[0], positionals[1:])
 		p.State = inventory.PlanFailed
-		p.Note = how + " by hand at tier " + fmt.Sprint(p.Tier)
+		p.Note = how + " by hand at tier " + fmt.Sprint(p.Tier) + ": " + strings.TrimSpace(*why.why)
 		sayUnsent(&p, func(m string) bool {
 			u, err := inv.UpgradeOf(ctx, m)
 			return err == nil && u.RollOut
diff --git a/cmd/mesh-controller/seatverbs.go b/cmd/mesh-controller/seatverbs.go
index 5c706b3..0e0922b 100644
--- a/cmd/mesh-controller/seatverbs.go
+++ b/cmd/mesh-controller/seatverbs.go
@@ -9,9 +9,11 @@ import (
 	"github.com/nats-io/nats.go/micro"
 	"os"
 	"os/exec"
+	"slices"
 	"sort"
 	"strings"
 
+	"github.com/novox/mesh-controller/internal/broker"
 	"github.com/novox/mesh-controller/internal/catalogue"
 	"github.com/novox/mesh-controller/internal/link"
 )
@@ -239,6 +241,12 @@ func (a *verbArguments) commandLine() ([]string, error) {
 		if len(argv) == 0 {
 			return nil, errors.New("command names no command")
 		}
+		// The generic verb is no way round the hand-act log (novox/hq to-be 45 §7): a repair through
+		// it says why, as it would through its own verb.
+		if repair := repairingCommand(argv); repair != "" && !slices.ContainsFunc(argv, isWhyFlag) {
+			return nil, fmt.Errorf("%s is a repair done by hand, and says why: add --why <text> to the command "+
+				"line (recorded in the hand-act log). Nothing was done", repair)
+		}
 		return argv, nil
 	case "tools":
 		return nil, errors.New("tools is answered from the records, not by a command")
@@ -280,7 +288,18 @@ func (a *verbArguments) commandLine() ([]string, error) {
 		}
 		for _, act := range []string{"stop", "close", "retry"} {
 			if id := str(act); id != "" {
-				return []string{"plans", act, id}, nil
+				argv := []string{"plans", act, id}
+				if act == "retry" {
+					return argv, nil
+				}
+				// Ending a plan by hand says why (novox/hq to-be 45 §7); the command refuses it without.
+				if w := str("why"); w != "" {
+					argv = append(argv, "--why", w)
+				}
+				if c := str("cause"); c != "" {
+					argv = append(argv, "--cause", c)
+				}
+				return argv, nil
 			}
 		}
 		if id := str("id"); id != "" {
@@ -355,16 +374,48 @@ func (a *verbArguments) commandLine() ([]string, error) {
 		// Sent and not waited for: the asker reads `status` for what the machine did, which is
 		// what a person at a shell does too. A tool call that blocked for a push's whole apply would
 		// time out on every machine that takes a minute, and say nothing about the ones that did not.
+		// A push through the seat is a push by hand, and says why (novox/hq to-be 45 §7).
+		if err := need("why"); err != nil {
+			return nil, fmt.Errorf("%w: a push by hand is a repair, recorded in the hand-act log with why", err)
+		}
+		why := []string{"--why", str("why")}
+		if c := str("cause"); c != "" {
+			why = append(why, "--cause", c)
+		}
 		if n := str("node"); n != "" {
 			// behind is not read here: given with a machine, it is refused as passed over — naming
 			// a machine and asking for every machine behind are two requests, and guessing one
 			// would push a machine nobody named, or not push one somebody did.
-			return []string{"push", n, "--wait", "0"}, nil
+			return append([]string{"push", n, "--wait", "0"}, why...), nil
 		}
 		// No machine: the whole mesh, whether or not behind said so. The command's answer says it
 		// first, so a caller who meant one machine reads that it was not one.
 		on("behind")
-		return []string{"push", "--behind", "--wait", "0"}, nil
+		return append([]string{"push", "--behind", "--wait", "0"}, why...), nil
+	case "hand-act":
+		if err := need("what", "why", "cause"); err != nil {
+			return nil, err
+		}
+		argv := []string{"hand-act", "record", str("what"), "--why", str("why"), "--cause", str("cause")}
+		if c := str("condition"); c != "" {
+			argv = append(argv, "--condition", c)
+		}
+		return argv, nil
+	case "hand-acts":
+		argv := []string{"hand-acts", "--json"}
+		if d := str("days"); d != "" {
+			argv = append(argv, "--days", d)
+		}
+		return argv, nil
+	case "durations":
+		argv := []string{"durations", "--json"}
+		if k := str("kind"); k != "" {
+			argv = append(argv, "--kind", k)
+		}
+		if d := str("days"); d != "" {
+			argv = append(argv, "--days", d)
+		}
+		return argv, nil
 	case "rotate":
 		if p := str("provision"); p != "" {
 			argv := []string{"rotate", p}
@@ -442,7 +493,28 @@ func (a *verbArguments) commandLine() ([]string, error) {
 }
 
 // jsonVerbs are the verbs whose command speaks JSON, so the answer carries it as data as well.
-var jsonVerbs = map[string]bool{"status": true, "seats": true, "plan": true, "collection": true}
+var jsonVerbs = map[string]bool{"status": true, "seats": true, "plan": true, "collection": true,
+	"hand-acts": true, "durations": true}
+
+// repairingCommand names a command line that repairs by hand, and so says why: a push, a plan stopped
+// or closed, a consumer re-made (novox/hq to-be 45 §7). Empty for any other.
+func repairingCommand(argv []string) string {
+	switch {
+	case argv[0] == "push":
+		return "push"
+	case argv[0] == "plans" && len(argv) > 1 && (argv[1] == "stop" || argv[1] == "close"):
+		return "plans " + argv[1]
+	case argv[0] == "broker" && len(argv) > 1 && argv[1] == "consumer-reset":
+		return "broker consumer-reset"
+	case argv[0] == "hand-act":
+		return "hand-act record"
+	}
+	return ""
+}
+
+func isWhyFlag(word string) bool {
+	return word == "--why" || word == "-why" || strings.HasPrefix(word, "--why=") || strings.HasPrefix(word, "-why=")
+}
 
 // runVerb runs this binary with the given command line and gathers what it said.
 func runVerb(ctx context.Context, argv []string) (verbAnswer, error) {
@@ -454,6 +526,12 @@ func runVerb(ctx context.Context, argv []string) (verbAnswer, error) {
 	// The same environment: the stores' credentials, the bus, the broker — everything a command run
 	// from a shell in this container would have, because it is that.
 	cmd.Env = os.Environ()
+	// And who asked, so an act it does by hand is recorded as theirs (novox/hq to-be 45 §7).
+	caller := link.CallerIn(ctx)
+	if caller == "" {
+		caller = "a seat call whose caller the bus did not name"
+	}
+	cmd.Env = append(cmd.Env, link.CallerVar+"="+caller+", through the "+catalogue.ControllerSeatName+" seat")
 	// Two buffers, one answer. What the command *says* is both streams, in the order a person at
 	// a shell would read them; what it *answers as data* is standard output alone — `status --json`
 	// prints its warnings beside the document, and a JSON parsed from the two together parsed
@@ -544,6 +622,14 @@ func seatToolHandlers() (map[string]link.ToolHandler, []string, error) {
 			if err != nil {
 				return nil, err
 			}
+			if verb == "status" && statusFrom != nil {
+				// At once, from the summary the serving controller keeps (novox/hq to-be 45 Phase 0).
+				return statusFrom.answer(ctx)
+			}
+			if !readingVerbs[verb] && !(verb == "plans" && !actsOnAPlan(args)) {
+				// Whatever it did, `status` is composed again once it has.
+				defer statusFrom.nudge()
+			}
 			if answersFirst(argv) {
 				// Before anything is sent: a push sends the bus's own machine first, and a broker
 				// reloading its user list forgets the answer it was about to permit (novox/hq issue 265).
@@ -555,6 +641,16 @@ func seatToolHandlers() (map[string]link.ToolHandler, []string, error) {
 	return handlers, behind, nil
 }
 
+// actsOnAPlan is `plans` asked to stop, close or retry one rather than to show them.
+func actsOnAPlan(args map[string]any) bool {
+	for _, act := range []string{"stop", "close", "retry"} {
+		if v, _ := args[act].(string); strings.TrimSpace(v) != "" {
+			return true
+		}
+	}
+	return false
+}
+
 // inProcess are the verbs answered by this process rather than by a command it runs: `tools` from
 // the records, `calls` from what this process served.
 var inProcess = map[string]bool{"tools": true, "calls": true}
@@ -568,22 +664,41 @@ func answersFirst(argv []string) bool {
 }
 
 // callsAnswer is what `calls` answers: the kept calls, newest first, without their answers — or
-// one call whole.
+// one call whole. Kept on the bus, so a call a controller before this one served is answered too
+// (novox/hq to-be 45 §6); where the bus cannot be read, what this process served is answered and
+// the reason said beside it.
 func callsAnswer(log *link.CallLog, id string) (any, error) {
 	if id != "" {
-		c, ok := log.Get(id)
+		c, ok, err := log.Get(id)
+		if err != nil {
+			return nil, fmt.Errorf("call %s is not in this controller's memory, and the calls kept on the "+
+				"bus could not be read: %w", id, err)
+		}
 		if !ok {
+			if log.IsDurable() {
+				return nil, fmt.Errorf("no call %s is kept: the bus keeps the last %d calls, or %s, and this "+
+					"is not among them — `calls` lists them", id, broker.KeptCallsDurably, broker.CallsKeptFor)
+			}
 			return nil, fmt.Errorf("no call %s is kept here: calls are kept by the controller that "+
 				"answered them, the last %d, and not across a restart — `calls` lists them", id, link.KeptCalls)
 		}
 		return c, nil
 	}
-	recent := log.Recent()
+	recent, err := log.Recent()
 	for i := range recent {
 		recent[i].Answer = nil
 	}
-	return map[string]any{"calls": recent, "kept": link.KeptCalls,
-		"note": "newest first; `calls` with a call's id gives its whole answer"}, nil
+	answer := map[string]any{"calls": recent, "note": "newest first; `calls` with a call's id gives its whole answer"}
+	if log.IsDurable() {
+		answer["kept"] = fmt.Sprintf("the last %d calls, or %s, on the bus — across a restart of the controller",
+			broker.KeptCallsDurably, broker.CallsKeptFor)
+	} else {
+		answer["kept"] = fmt.Sprintf("the last %d calls this controller served, in its memory only", link.KeptCalls)
+	}
+	if err != nil {
+		answer["unread"] = err.Error()
+	}
+	return answer, nil
 }
 
 // seatTools is what `tools` answers: every seat with a protocol, and the tools each serves, from the
diff --git a/cmd/mesh-controller/seatverbs_schema_test.go b/cmd/mesh-controller/seatverbs_schema_test.go
index d9a5d21..ea666a3 100644
--- a/cmd/mesh-controller/seatverbs_schema_test.go
+++ b/cmd/mesh-controller/seatverbs_schema_test.go
@@ -145,17 +145,17 @@ func TestAnArgumentAVerbDoesNotDeclareIsRefused(t *testing.T) {
 // The push that was the cause: a machine named is that machine; none named is the whole mesh, and
 // naming one beside behind is refused rather than one of the two guessed.
 func TestAPushIsOneMachineOrSaysItIsTheWholeMesh(t *testing.T) {
-	argv, err := argvFor("push", map[string]any{"node": "g1"})
-	if err != nil || strings.Join(argv, " ") != "push g1 --wait 0" {
+	argv, err := argvFor("push", map[string]any{"node": "g1", "why": "w"})
+	if err != nil || strings.Join(argv, " ") != "push g1 --wait 0 --why w" {
 		t.Fatalf("a named push: %v %v", argv, err)
 	}
-	for _, args := range []map[string]any{{}, {"behind": "true"}} {
+	for _, args := range []map[string]any{{"why": "w"}, {"behind": "true", "why": "w"}} {
 		argv, err := argvFor("push", args)
-		if err != nil || strings.Join(argv, " ") != "push --behind --wait 0" {
+		if err != nil || strings.Join(argv, " ") != "push --behind --wait 0 --why w" {
 			t.Fatalf("a push of the whole mesh %v: %v %v", args, argv, err)
 		}
 	}
-	if _, err := argvFor("push", map[string]any{"node": "g1", "behind": "true"}); err == nil ||
+	if _, err := argvFor("push", map[string]any{"node": "g1", "behind": "true", "why": "w"}); err == nil ||
 		!strings.Contains(err.Error(), `"behind"`) {
 		t.Fatalf("a named push with behind was taken: %v", err)
 	}
@@ -268,6 +268,11 @@ var accountedFlags = map[string]map[string]string{
 	},
 	"builds": {"n": "=limit"},
 	"plans":  {"n": "=limit", "what-if": "=repository"},
+	"durations": {
+		"json": "set by the verb: the answer is data",
+		"all":  "withheld: every measurement of a fortnight is more than a call should carry; `command` reaches it",
+	},
+	"hand-acts": {"json": "set by the verb: the answer is data"},
 }
 
 // **Every flag of the command a verb runs is in the verb's schema, or accounted for here.** Derived
diff --git a/cmd/mesh-controller/seatverbs_test.go b/cmd/mesh-controller/seatverbs_test.go
index fa7f899..4709f5b 100644
--- a/cmd/mesh-controller/seatverbs_test.go
+++ b/cmd/mesh-controller/seatverbs_test.go
@@ -107,8 +107,8 @@ func TestAVerbMissingWhatItNeedsIsRefused(t *testing.T) {
 // A push and a build are sent, not waited for: the asker reads status, or the build's log by its
 // id, for what happened. A repository given as a forge path is said to be one (issue 176).
 func TestActsDoNotBlockTheCall(t *testing.T) {
-	argv, _ := argvFor("push", map[string]any{"node": "one"})
-	if strings.Join(argv, " ") != "push one --wait 0" {
+	argv, _ := argvFor("push", map[string]any{"node": "one", "why": "w"})
+	if strings.Join(argv, " ") != "push one --wait 0 --why w" {
 		t.Fatalf("push waits: %v", argv)
 	}
 	argv, _ = argvFor("build", map[string]any{"repository": "novox/x", "path": "modules/x"})
diff --git a/cmd/mesh-controller/status.go b/cmd/mesh-controller/status.go
index 7291043..4d0afe5 100644
--- a/cmd/mesh-controller/status.go
+++ b/cmd/mesh-controller/status.go
@@ -8,6 +8,7 @@ import (
 	"strings"
 	"time"
 
+	"github.com/novox/mesh-controller/internal/broker"
 	"github.com/novox/mesh-controller/internal/inventory"
 	"github.com/novox/mesh-controller/internal/overlay"
 )
@@ -315,6 +316,16 @@ func printStatus(asked answers) error {
 		fmt.Printf("\n  a shorter `slug` in the module's definition fits it; `module check` refuses one before merge\n\n")
 	}
 
+	// Repairs done by hand this week (novox/hq to-be 45 §7). Not a fault, so it does not break "all
+	// well"; each is a healer the mesh does not have yet, and the count is how that is watched.
+	switch {
+	case asked.handActsUnread != "":
+		fmt.Printf("the hand-act log could not be read, so how much was done by hand this week is not known: %s\n\n",
+			asked.handActsUnread)
+	case asked.handActs != nil && *asked.handActs > 0:
+		fmt.Printf("%d act(s) done by hand in the last seven days — `hand-acts` lists them, and why\n\n", *asked.handActs)
+	}
+
 	if adopted := adoptedNodes(nodes); len(adopted) > 0 {
 		// Said, because nothing forces the flip: a node left adopted is visible here rather than
 		// read as converged (novox/hq ADR 0100). Not a fault, so it does not break "all well".
@@ -423,14 +434,16 @@ func theThreeQuestions(ctx context.Context, open *stores) (answers, error) {
 	// ADR 0207). Each machine resolved again rather than threaded through whoResolves, whose answer
 	// the private network is built from and should say nothing else; a machine that does not
 	// resolve is already in refused, and is passed over here.
+	plans := map[string]planned{}
 	for _, n := range out.nodes {
-		plan, _, err := planFor(ctx, open, n.Name)
+		plan, settings, err := planFor(ctx, open, n.Name)
 		if err != nil {
 			if unresolvable(err) {
 				continue
 			}
 			return answers{}, err
 		}
+		plans[n.Name] = planned{plan, settings}
 		out.unheld = append(out.unheld, plan.Unheld...)
 		// And which of its modules a provider leaves out of its grants, for an identity too long
 		// for what the provision keeps (novox/hq ADR 0225) — judged from the consumer's own
@@ -449,6 +462,16 @@ func theThreeQuestions(ctx context.Context, open *stores) (answers, error) {
 	}
 	// Whether the build seat takes work, for a plan waiting on it (novox/hq ADR 0219).
 	out.paused = buildSeatPause(ctx, inv, out.plans)
+	// And how many repairs were done by hand this week (novox/hq to-be 45 §7) — where there is a bus
+	// to read the log from; a process with none has no log to count.
+	if _, onBus := broker.BusAddress(); onBus == nil {
+		n, unread := handActsThisWeek(ctx)
+		if unread != "" {
+			out.handActsUnread = unread
+		} else {
+			out.handActs = &n
+		}
+	}
 
 	// And which machines are not running what the mesh would send them. The same question as a
 	// module being behind its source, one level down: that one says the catalogue is out of date,
@@ -460,7 +483,7 @@ func theThreeQuestions(ctx context.Context, open *stores) (answers, error) {
 	// said nothing at all and `status --json` emitted prose to stderr and no JSON anywhere. The
 	// reason is kept and reported as data; every question that does not depend on it is still
 	// answered.
-	would, err := wouldSend(ctx, open, out.nodes)
+	would, err := wouldSendFrom(ctx, open, out.nodes, plans)
 	if err != nil {
 		out.network = err.Error()
 		would = map[string]string{}
diff --git a/cmd/mesh-controller/status_summary.go b/cmd/mesh-controller/status_summary.go
new file mode 100644
index 0000000..b814cf5
--- /dev/null
+++ b/cmd/mesh-controller/status_summary.go
@@ -0,0 +1,188 @@
+package main
+
+import (
+	"context"
+	"encoding/json"
+	"fmt"
+	"sync"
+	"time"
+
+	"github.com/novox/mesh-controller/internal/link"
+)
+
+// `status` answered from a summary the serving controller keeps current (novox/hq to-be 45 Phase 0,
+// §4's D9 and §8's health of the controller).
+//
+// **Asked, it was composed: every machine resolved, twice, while its caller waited.** On 2026-10-06
+// the verb took eighteen seconds on a mesh of four machines, so its caller read "still running" and
+// had to ask `calls` for the answer to "is the mesh alright" — the one question that must answer at
+// once, and the one a self-check and a rollout gate will ask every few minutes. So the serving
+// controller composes it in the background — at its start, after anything that changes what it says
+// (a machine's report, a build, a verb that acts), and every minute regardless — and the verb answers
+// the last composition at once, saying when it was composed and how long that took. A caller who
+// needs it newer than that reads the time and asks again; nothing is answered as current that is not.
+
+// statusEvery is how often the summary is composed with nothing having nudged it; statusSettle how
+// long a nudge waits for the next, so a push answered by four machines is composed once.
+var (
+	statusEvery  = time.Minute
+	statusSettle = 2 * time.Second
+	// statusComposeWithin bounds one composition, so a store that hangs cannot stop the summary for
+	// good; the attempt is said as failed, and the last summary stands with its age.
+	statusComposeWithin = 2 * time.Minute
+)
+
+// statusSummary is the last composed `status --json`, and when.
+type statusSummary struct {
+	compose func(context.Context) ([]byte, error)
+	// every, settle and within are the clocks above, read once when it is made.
+	every, settle, within time.Duration
+
+	mu         sync.Mutex
+	body       []byte
+	composedAt time.Time
+	took       time.Duration
+	failed     string
+	failedAt   time.Time
+	started    time.Time
+	first      chan struct{} // closed when the first attempt ends, either way
+
+	nudged chan struct{}
+}
+
+func newStatusSummary(compose func(context.Context) ([]byte, error)) *statusSummary {
+	return &statusSummary{compose: compose, started: time.Now(), first: make(chan struct{}),
+		nudged: make(chan struct{}, 1), every: statusEvery, settle: statusSettle, within: statusComposeWithin}
+}
+
+// statusFrom is the serving controller's summary; nil in any other process, where `status` is
+// composed when asked, as at a shell.
+var statusFrom *statusSummary
+
+// nudge asks for a composition soon. Never blocks: one pending is as good as many.
+func (s *statusSummary) nudge() {
+	if s == nil {
+		return
+	}
+	select {
+	case s.nudged <- struct{}{}:
+	default:
+	}
+}
+
+// keep composes until ctx ends: now, on a nudge once things settle, and every statusEvery.
+func (s *statusSummary) keep(ctx context.Context) {
+	once := sync.Once{}
+	for {
+		s.composeOnce(ctx)
+		once.Do(func() { close(s.first) })
+		timer := time.NewTimer(s.every)
+		select {
+		case <-ctx.Done():
+			timer.Stop()
+			return
+		case <-timer.C:
+		case <-s.nudged:
+			timer.Stop()
+			// Let what else is arriving arrive, then compose once for all of it.
+			select {
+			case <-ctx.Done():
+				return
+			case <-time.After(s.settle):
+			}
+			select {
+			case <-s.nudged:
+			default:
+			}
+		}
+	}
+}
+
+func (s *statusSummary) composeOnce(ctx context.Context) {
+	start := time.Now()
+	asking, cancel := context.WithTimeout(ctx, s.within)
+	body, err := s.compose(asking)
+	cancel()
+	took := time.Since(start)
+	s.mu.Lock()
+	defer s.mu.Unlock()
+	if err != nil {
+		s.failed, s.failedAt = err.Error(), time.Now()
+		fmt.Printf("status could not be composed (after %s): %v — `status` answers the last summary, "+
+			"with its age\n", took.Round(time.Millisecond), err)
+		return
+	}
+	s.body, s.composedAt, s.took, s.failed = body, start, took, ""
+}
+
+// answer is what the `status` verb answers: the last summary at once, the same document `status
+// --json` prints, with when it was composed. Before the first composition has ended it waits for it,
+// but never past the caller's window; a controller that has none says so and why, rather than
+// answering an empty mesh as a well one.
+func (s *statusSummary) answer(ctx context.Context) (any, error) {
+	wait := time.NewTimer(link.AnswerWithin - time.Second)
+	defer wait.Stop()
+	select {
+	case <-s.first:
+	case <-wait.C:
+	case <-ctx.Done():
+	}
+	s.mu.Lock()
+	defer s.mu.Unlock()
+	if s.body == nil {
+		why := "its first composition has not finished"
+		if s.failed != "" {
+			why = "it could not be composed: " + s.failed
+		}
+		return nil, fmt.Errorf("this controller started %s ago and has no status to answer yet — %s. "+
+			"Ask again shortly", time.Since(s.started).Round(time.Second), why)
+	}
+	var parsed any
+	_ = json.Unmarshal(s.body, &parsed)
+	out := map[string]any{
+		"output": string(s.body), "ok": true, "answer": parsed,
+		"composed":   s.composedAt.UTC().Format(time.RFC3339),
+		"age":        time.Since(s.composedAt).Round(time.Second).String(),
+		"composedIn": s.took.Round(time.Millisecond).String(),
+		"note": "composed by the serving controller at its start, after each report, build or act, and " +
+			"every minute; answered at once from the last composition",
+	}
+	if s.failed != "" && s.failedAt.After(s.composedAt) {
+		out["lastAttemptFailed"] = fmt.Sprintf("%s: %s — this summary is the last that could be composed",
+			s.failedAt.UTC().Format(time.RFC3339), s.failed)
+	}
+	return out, nil
+}
+
+// composeStatus is `status --json`, composed in this process against its stores.
+func composeStatus(open *stores) func(context.Context) ([]byte, error) {
+	return func(ctx context.Context) ([]byte, error) {
+		asked, err := theThreeQuestions(ctx, open)
+		if err != nil {
+			return nil, err
+		}
+		return statusAsJSON(asked)
+	}
+}
+
+// readingVerbs are the verbs that only read; after any other, what `status` says may have changed, so the summary is
+// composed again; a verb that only reads leaves it alone, or a console polling `nodes` would keep the
+// controller composing for ever.
+var readingVerbs = map[string]bool{
+	"tools": true, "calls": true, "status": true, "nodes": true, "node": true, "modules": true,
+	"seats": true, "builds": true, "plan": true, "queue": true, "durations": true, "hand-acts": true,
+}
+
+// nudgingListener is the enrolment, nudging the summary when a machine said something new.
+type nudgingListener struct {
+	link.Enrolment
+	summary *statusSummary
+}
+
+func (l nudgingListener) Heard(ctx context.Context, report link.Report) (bool, error) {
+	news, err := l.Enrolment.Heard(ctx, report)
+	if news {
+		l.summary.nudge()
+	}
+	return news, err
+}
diff --git a/cmd/mesh-controller/status_summary_test.go b/cmd/mesh-controller/status_summary_test.go
new file mode 100644
index 0000000..6f8a698
--- /dev/null
+++ b/cmd/mesh-controller/status_summary_test.go
@@ -0,0 +1,152 @@
+package main
+
+import (
+	"context"
+	"encoding/json"
+	"errors"
+	"strings"
+	"sync/atomic"
+	"testing"
+	"time"
+
+	"github.com/novox/mesh-controller/internal/link"
+)
+
+// quickly shortens the summary's clocks for one test.
+func quickly(t *testing.T) {
+	t.Helper()
+	every, settle := statusEvery, statusSettle
+	statusEvery, statusSettle = time.Hour, 10*time.Millisecond
+	t.Cleanup(func() { statusEvery, statusSettle = every, settle })
+}
+
+// **`status` answers in full within ten seconds, five times in a row** (novox/hq to-be 45 Phase 0,
+// D9) — however long composing it takes. On 2026-10-06 composing took eighteen seconds and the
+// verb answered "still running"; from the summary it answers at once, in full, saying when.
+func TestStatusAnswersAtOnceHoweverLongComposingTakes(t *testing.T) {
+	quickly(t)
+	var composed atomic.Int32
+	slow := make(chan struct{})
+	s := newStatusSummary(func(ctx context.Context) ([]byte, error) {
+		if composed.Add(1) > 1 {
+			<-slow // every composition after the first outlasts any caller
+		}
+		return []byte(`{"wrong":[],"machines":4}`), nil
+	})
+	ctx, cancel := context.WithCancel(context.Background())
+	defer cancel()
+	defer close(slow)
+	go s.keep(ctx)
+	for i := 0; i < 5; i++ {
+		s.nudge() // a composition is under way and does not finish
+		start := time.Now()
+		got, err := s.answer(ctx)
+		if err != nil {
+			t.Fatal(err)
+		}
+		if took := time.Since(start); took > time.Second {
+			t.Fatalf("answer %d took %s", i+1, took)
+		}
+		m := got.(map[string]any)
+		if m["answer"].(map[string]any)["machines"] != float64(4) || m["composed"] == "" || m["ok"] != true {
+			t.Fatalf("answer %d was not in full: %v", i+1, m)
+		}
+	}
+}
+
+// The first composition is waited for, never past the caller's window; a controller with none yet
+// says so rather than answering an empty mesh as a well one.
+func TestStatusBeforeItsFirstCompositionSaysSo(t *testing.T) {
+	quickly(t)
+	was := link.AnswerWithin
+	link.AnswerWithin = 1100 * time.Millisecond
+	t.Cleanup(func() { link.AnswerWithin = was })
+	never := make(chan struct{})
+	defer close(never)
+	s := newStatusSummary(func(context.Context) ([]byte, error) { <-never; return nil, nil })
+	ctx, cancel := context.WithCancel(context.Background())
+	defer cancel()
+	go s.keep(ctx)
+	start := time.Now()
+	_, err := s.answer(ctx)
+	if err == nil || !strings.Contains(err.Error(), "has no status to answer yet") {
+		t.Fatalf("answered %v", err)
+	}
+	if took := time.Since(start); took > link.AnswerWithin {
+		t.Fatalf("waited %s, past the caller's window", took)
+	}
+}
+
+// A nudge composes it again, once for several close together; a failed composition leaves the last
+// summary standing and says it is the last that could be composed.
+func TestANudgeComposesAgainAndAFailureKeepsTheLastSummary(t *testing.T) {
+	quickly(t)
+	var composed atomic.Int32
+	fail := atomic.Bool{}
+	s := newStatusSummary(func(context.Context) ([]byte, error) {
+		n := composed.Add(1)
+		if fail.Load() {
+			return nil, errors.New("the store did not answer")
+		}
+		body, _ := json.Marshal(map[string]any{"n": n})
+		return body, nil
+	})
+	ctx, cancel := context.WithCancel(context.Background())
+	defer cancel()
+	go s.keep(ctx)
+	if _, err := s.answer(ctx); err != nil {
+		t.Fatal(err)
+	}
+	s.nudge()
+	s.nudge()
+	s.nudge()
+	waitFor(t, func() bool { return composed.Load() == 2 })
+	time.Sleep(50 * time.Millisecond)
+	if n := composed.Load(); n != 2 {
+		t.Fatalf("three nudges together composed %d times after the first", n-1)
+	}
+	fail.Store(true)
+	s.nudge()
+	waitFor(t, func() bool { return composed.Load() == 3 })
+	waitFor(t, func() bool {
+		got, err := s.answer(ctx)
+		if err != nil {
+			t.Fatal(err)
+		}
+		m := got.(map[string]any)
+		return m["lastAttemptFailed"] != nil && m["answer"].(map[string]any)["n"] == float64(2)
+	})
+}
+
+// The seat's `status` answers from the summary when this process keeps one.
+func TestTheStatusVerbAnswersFromTheSummary(t *testing.T) {
+	quickly(t)
+	s := newStatusSummary(func(context.Context) ([]byte, error) { return []byte(`{"from":"summary"}`), nil })
+	ctx, cancel := context.WithCancel(context.Background())
+	defer cancel()
+	go s.keep(ctx)
+	statusFrom = s
+	t.Cleanup(func() { statusFrom = nil })
+	handlers, _, err := seatToolHandlers()
+	if err != nil {
+		t.Fatal(err)
+	}
+	got, err := handlers["status"](ctx, json.RawMessage(`{}`))
+	if err != nil {
+		t.Fatal(err)
+	}
+	if got.(map[string]any)["answer"].(map[string]any)["from"] != "summary" {
+		t.Fatalf("answered %v", got)
+	}
+}
+
+func waitFor(t *testing.T, ok func() bool) {
+	t.Helper()
+	deadline := time.Now().Add(3 * time.Second)
+	for !ok() {
+		if time.Now().After(deadline) {
+			t.Fatal("never happened")
+		}
+		time.Sleep(5 * time.Millisecond)
+	}
+}
diff --git a/cmd/mesh-controller/supersede_test.go b/cmd/mesh-controller/supersede_test.go
index 2c269fb..824aaca 100644
--- a/cmd/mesh-controller/supersede_test.go
+++ b/cmd/mesh-controller/supersede_test.go
@@ -75,21 +75,25 @@ func TestAPersonClosesAStuckPlan(t *testing.T) {
 	if err := open.inventory.SavePlan(ctx, stuck); err != nil {
 		t.Fatal(err)
 	}
-	if err := plansCommand(ctx, []string{"close", stuck.ID}); err != nil {
+	if err := plansCommand(ctx, []string{"close", stuck.ID}); err == nil || !strings.Contains(err.Error(), "--why") {
+		t.Fatalf("a plan was closed by hand without saying why: %v", err)
+	}
+	if err := plansCommand(ctx, []string{"close", stuck.ID, "--why", "its report will not come"}); err != nil {
 		t.Fatal(err)
 	}
 	closed, err := open.inventory.PlanByID(ctx, stuck.ID)
 	if err != nil {
 		t.Fatal(err)
 	}
-	if closed.State != inventory.PlanFailed || !strings.Contains(closed.Note, "closed by hand") {
+	if closed.State != inventory.PlanFailed || !strings.Contains(closed.Note, "closed by hand") ||
+		!strings.Contains(closed.Note, "its report will not come") {
 		t.Fatalf("the plan was left %s: %q", closed.State, closed.Note)
 	}
-	if err := plansCommand(ctx, []string{"close", stuck.ID}); err == nil {
+	if err := plansCommand(ctx, []string{"close", stuck.ID, "--why", "again"}); err == nil {
 		t.Fatal("a plan already closed was closed again")
 	}
-	if argv, err := argvFor("plans", map[string]any{"close": stuck.ID}); err != nil ||
-		!reflect.DeepEqual(argv, []string{"plans", "close", stuck.ID}) {
+	if argv, err := argvFor("plans", map[string]any{"close": stuck.ID, "why": "w"}); err != nil ||
+		!reflect.DeepEqual(argv, []string{"plans", "close", stuck.ID, "--why", "w"}) {
 		t.Fatalf("the seat's verb does not close a plan: %v %v", argv, err)
 	}
 }
diff --git a/internal/broker/controller_buckets.go b/internal/broker/controller_buckets.go
new file mode 100644
index 0000000..4b18354
--- /dev/null
+++ b/internal/broker/controller_buckets.go
@@ -0,0 +1,102 @@
+package broker
+
+import (
+	"context"
+	"fmt"
+	"time"
+
+	"github.com/nats-io/nats.go/jetstream"
+)
+
+// The controller's own key-value buckets (novox/hq to-be 45 §1, §6, §7).
+//
+// **What the controller must remember across its own restart, it keeps on the bus.** A call's
+// outcome lived in the memory of the process that served it (novox/hq issue 265), so a controller
+// replaced while a push ran answered "no such call" for the one thing its caller had been told to
+// ask about. The bus already outlives the controller and is the shape ADR 0201 gives a module's
+// current state: one value per key, written by one owner, read by anybody granted it. These are the
+// controller's, written by it alone — the writers table of to-be 45 §1 — and asserted on every start
+// like the streams, so a bus raised from nothing has them before the first call is served.
+
+// CallsBucket keeps every call of the mesh's own verbs and what came of it; HandActsBucket every act
+// a person did by hand, with why.
+var (
+	CallsBucket    = BucketName(ControllerSeat, "calls")
+	HandActsBucket = BucketName(ControllerSeat, "hand-acts")
+)
+
+// The bounds to-be 45 §6 sets for calls: the last thousand, or fourteen days, whichever is fewer.
+// A call is two keys — its record, and its answer apart so a listing does not read every answer —
+// so the stream holds twice as many messages as it keeps calls.
+const (
+	KeptCallsDurably = 1000
+	CallsKeptFor     = 14 * 24 * time.Hour
+	// CallAnswerBytes is the most of one answer kept: a whole declaration is far smaller, and an
+	// answer larger is cut and says so.
+	CallAnswerBytes = 64 << 10
+	// HandActsKeptFor is as long as a condition's history (to-be 45 §2): an act by hand is read
+	// back beside what it addressed.
+	HandActsKeptFor = 90 * 24 * time.Hour
+)
+
+// IsControllerBucket says a bucket is the controller's own, not a module's state nothing declares.
+func IsControllerBucket(bucket string) bool {
+	return bucket == CallsBucket || bucket == HandActsBucket
+}
+
+// ControllerBucketsAsserter is what raising the controller's buckets needs of a connection.
+type ControllerBucketsAsserter interface {
+	EnsureControllerBuckets() error
+}
+
+// EnsureControllerBuckets creates the controller's buckets if absent and brings their options to
+// match. An update, never a delete: what they hold is the record of what the mesh was asked.
+func (j *JetStream) EnsureControllerBuckets() error {
+	js, err := jetstream.New(j.conn)
+	if err != nil {
+		return err
+	}
+	ctx, cancel := context.WithTimeout(context.Background(), 10*time.Second)
+	defer cancel()
+	if _, err := js.CreateOrUpdateKeyValue(ctx, jetstream.KeyValueConfig{
+		Bucket: CallsBucket,
+		Description: "the calls of the mesh's own verbs and what came of each (novox/hq to-be 45 §6, issue " +
+			"265): written by the controller alone, read through `calls`; the last thousand, or fourteen days",
+		History:      1,
+		TTL:          CallsKeptFor,
+		MaxValueSize: CallAnswerBytes + 4<<10,
+		MaxBytes:     2 * KeptCallsDurably * (CallAnswerBytes + 4<<10),
+		Storage:      jetstream.FileStorage,
+	}); err != nil {
+		return fmt.Errorf("asserting bucket %s: %w", CallsBucket, err)
+	}
+	// **The count, on the stream under the bucket.** A bucket has an age and a size and no count;
+	// the stream it is made of does, and with one value per key the oldest message is the oldest
+	// call. Asserted after the bucket, every time, because asserting the bucket writes the stream's
+	// configuration whole and puts the count back to none.
+	stream, err := js.Stream(ctx, "KV_"+CallsBucket)
+	if err != nil {
+		return fmt.Errorf("reading the stream under %s: %w", CallsBucket, err)
+	}
+	cfg := stream.CachedInfo().Config
+	if cfg.MaxMsgs != 2*KeptCallsDurably {
+		cfg.MaxMsgs = 2 * KeptCallsDurably
+		cfg.Discard = jetstream.DiscardOld
+		if _, err := js.UpdateStream(ctx, cfg); err != nil {
+			return fmt.Errorf("bounding %s to the last %d calls: %w", CallsBucket, KeptCallsDurably, err)
+		}
+	}
+	if _, err := js.CreateOrUpdateKeyValue(ctx, jetstream.KeyValueConfig{
+		Bucket: HandActsBucket,
+		Description: "every act a person did by hand, with why (novox/hq to-be 45 §7): written by the " +
+			"controller's repairing verbs and `hand-act record`, read through `hand-acts`",
+		History:      1,
+		TTL:          HandActsKeptFor,
+		MaxValueSize: 16 << 10,
+		MaxBytes:     64 << 20,
+		Storage:      jetstream.FileStorage,
+	}); err != nil {
+		return fmt.Errorf("asserting bucket %s: %w", HandActsBucket, err)
+	}
+	return nil
+}
diff --git a/internal/broker/nats.go b/internal/broker/nats.go
index 50ebab5..560bdd6 100644
--- a/internal/broker/nats.go
+++ b/internal/broker/nats.go
@@ -288,6 +288,11 @@ func PermissionsFor(p Principal) (Permissions, error) {
 		// enrolments and can reach nothing else.
 		pub = append(pub, "_INBOX."+enrolmentPrefix+".>")
 
+		// **And its own buckets** (novox/hq to-be 45 §1): the calls it served and the acts done by
+		// hand, which it alone writes. A put is a publish to the bucket's subject, which `$JS.API.>`
+		// does not cover; each bucket named, not `$KV.>`, which would let it write any module's state.
+		pub = append(pub, "$KV."+CallsBucket+".>", "$KV."+HandActsBucket+".>")
+
 	case KindPerson:
 		// Tools, and nothing else. Every subject a person may publish is a tool call; a person
 		// who could publish an event would be able to claim a module said something.
diff --git a/internal/broker/state.go b/internal/broker/state.go
index 9c1e594..033ee4c 100644
--- a/internal/broker/state.go
+++ b/internal/broker/state.go
@@ -160,8 +160,9 @@ func RaiseBuckets(a BucketAsserter, buckets []Bucket) (undeclared []string, err
 		return nil, fmt.Errorf("listing the bus's state: %w", err)
 	}
 	for _, n := range names {
-		// A seat's cancelled set is the mesh's own (novox/hq ADR 0219), not a module's state.
-		if !declared[n] && !IsCancelledSet(n) {
+		// A seat's cancelled set is the mesh's own (novox/hq ADR 0219), not a module's state; so are
+		// the controller's own buckets (novox/hq to-be 45 §1).
+		if !declared[n] && !IsCancelledSet(n) && !IsControllerBucket(n) {
 			undeclared = append(undeclared, n)
 		}
 	}
diff --git a/internal/broker/testdata/composed.conf b/internal/broker/testdata/composed.conf
index 7eaf3a6..db5831c 100644
--- a/internal/broker/testdata/composed.conf
+++ b/internal/broker/testdata/composed.conf
@@ -24,7 +24,7 @@ accounts {
     jetstream: enabled
     users = [
       { user: "controller", password: "$2a$11$cccccccccccccccccccccc", permissions: {
-        publish: { allow: ["$JS.ACK.CONTROL.controller.>", "$JS.ACK.EVENTS.controller.>", "$JS.API.>", "_INBOX.enrol.>", "mesh.assignment.>", "mesh.control.>", "mesh.mod.*.tool.>", "mesh.node.>", "mesh.seat.mesh-build-machine.accept.>", "mesh.seat.mesh-build-machine.tool.>", "mesh.seat.mesh-controller.event.applied", "mesh.seat.mesh-controller.event.built-before", "mesh.seat.mesh-controller.event.refused", "mesh.seat.node-build-agent.accept.>", "mesh.seat.node-build-agent.tool.>"] }
+        publish: { allow: ["$JS.ACK.CONTROL.controller.>", "$JS.ACK.EVENTS.controller.>", "$JS.API.>", "$KV.mesh-controller_calls.>", "$KV.mesh-controller_hand-acts.>", "_INBOX.enrol.>", "mesh.assignment.>", "mesh.control.>", "mesh.mod.*.tool.>", "mesh.node.>", "mesh.seat.mesh-build-machine.accept.>", "mesh.seat.mesh-build-machine.tool.>", "mesh.seat.mesh-controller.event.applied", "mesh.seat.mesh-controller.event.built-before", "mesh.seat.mesh-controller.event.refused", "mesh.seat.node-build-agent.accept.>", "mesh.seat.node-build-agent.tool.>"] }
         subscribe: { allow: ["$JS.API.>", "$SRV.INFO", "$SRV.INFO.mesh-controller", "$SRV.INFO.mesh-controller.>", "$SRV.PING", "$SRV.PING.mesh-controller", "$SRV.PING.mesh-controller.>", "$SRV.STATS", "$SRV.STATS.mesh-controller", "$SRV.STATS.mesh-controller.>", "_DELIVER.controller", "_DELIVER.controller.>", "_INBOX.controller.>", "mesh.control.>", "mesh.mod.*.event.provisioner.failing", "mesh.mod.*.event.provisioner.recovered", "mesh.mod.gitea.event.pull.merged", "mesh.mod.mesh-catalog.event.catching-up", "mesh.mod.mesh-catalog.event.upgraded", "mesh.seat.mesh-build-machine.event.built", "mesh.seat.mesh-controller.tool.>", "mesh.seat.node-build-agent.event.built"] }
         allow_responses: { max: 1, ttl: "1m" }
       } }
diff --git a/internal/catalogue/verbs.go b/internal/catalogue/verbs.go
index 6d30eb8..6ab9fd2 100644
--- a/internal/catalogue/verbs.go
+++ b/internal/catalogue/verbs.go
@@ -110,6 +110,8 @@ var ControllerVerbs = []Verb{
 			"paths":      "with repository: the files the merge would change, comma-separated, from the repository's root",
 			"modules":    "with repository: or the modules it would change, comma-separated",
 			"limit":      "how many plans to list (default 10); only when listing",
+			"why":        "with stop or close: why it is ended by hand — required, and recorded in the hand-act log (novox/hq to-be 45 §7)",
+			"cause":      "with stop or close: the cause in a word, or a condition's kind (optional)",
 		}, nil)},
 	{Name: "plan", Description: "What one machine would run, and why: the declaration the mesh would send it — " +
 		"or, with files, the files it would be given.",
@@ -137,11 +139,14 @@ var ControllerVerbs = []Verb{
 	{Name: "push", Description: "Send one machine everything it should be. With no machine named it is a push of the " +
 		"WHOLE mesh — every machine that is behind — and the answer says so first; behind says that outright. " +
 		"Answers at once that it is running, with a call id: `calls` with that id says what it sent " +
-		"(a push can reload the bus, which then refuses any answer still to come).",
+		"(a push can reload the bus, which then refuses any answer still to come). A push by hand is a repair, " +
+		"and says why: recorded in the hand-act log (novox/hq to-be 45 §7).",
 		Input: schema(map[string]string{
 			"node":   "the machine's name; without it, every machine that is behind",
 			"behind": "\"true\": every machine that is behind, the whole mesh — the same as naming none, said outright; not with node",
-		}, nil, "behind")},
+			"why":    "why this is pushed by hand: recorded in the hand-act log",
+			"cause":  "the cause in a word, or a condition's kind — the word a second push for the same reason uses (optional)",
+		}, []string{"why"}, "behind")},
 	{Name: "rotate", Description: "Replace a credential. A pair credential, by provision (and a consuming machine and module, " +
 		"else every holder): both ends are re-sent together. Or a module's own secret, by machine, module and " +
 		"name: made anew and the machine sent, so the module starts again on it — only for a secret its " +
@@ -206,6 +211,26 @@ var ControllerVerbs = []Verb{
 		Input: schema(map[string]string{"node": "one machine; every holder when absent"}, nil)},
 	{Name: "resume", Description: "The build seat's holder on one machine — or every holder — takes builds again.",
 		Input: schema(map[string]string{"node": "one machine; every holder when absent"}, nil)},
+	// Acts done by hand, and what the bounds are set from (novox/hq to-be 45 §7, Phase 0).
+	{Name: "hand-act", Description: "Record an act done by hand outside the mesh — a container restarted, a file " +
+		"edited, a service started on a machine — with why and its cause, in the hand-act log beside the pushes and " +
+		"plans ended by hand (novox/hq to-be 45 §7). A cause recorded twice in a fortnight is a healer wanted.",
+		Input: schema(map[string]string{
+			"what":      "what was done, in a line",
+			"why":       "why it had to be done by hand",
+			"cause":     "the cause in a word, or a condition's kind — the word a second act for the same reason uses",
+			"condition": "the key of the condition it addressed, if any (optional)",
+		}, []string{"what", "why", "cause"})},
+	{Name: "hand-acts", Description: "What was done by hand lately — pushes, plans ended, consumers re-made, acts " +
+		"recorded — who, why and the cause of each, and which causes repeat: each repeat is a healer the mesh lacks.",
+		Input: schema(map[string]string{"days": "how many days back (default 14)"}, nil)},
+	{Name: "durations", Description: "How long things take, as the controller measured them: a send to its machine's " +
+		"report (apply), a machine's silence between words (heartbeat-gap), a plan's tier, a build — per machine, " +
+		"repository or module, with median, p90 and max. What the core's bounds are set from (novox/hq to-be 45 Phase 0).",
+		Input: schema(map[string]string{
+			"kind": "one kind: apply, heartbeat-gap, plan-tier or build; every kind when absent",
+			"days": "how many days back (default 14)",
+		}, nil)},
 	{Name: "build", Description: "Have the build machine build a repository. Answers at once with the build's id: " +
 		"`builds` with that id follows it line by line, and the module is registered when the outcome comes.",
 		Input: schema(map[string]string{
diff --git a/internal/inventory/durations.go b/internal/inventory/durations.go
new file mode 100644
index 0000000..df14b74
--- /dev/null
+++ b/internal/inventory/durations.go
@@ -0,0 +1,146 @@
+package inventory
+
+import (
+	"context"
+	"errors"
+	"fmt"
+	"time"
+
+	"github.com/jackc/pgx/v5"
+)
+
+// The durations the core's bounds are set from (novox/hq to-be 45 Phase 0): see migration 0066.
+
+// The kinds of duration recorded.
+const (
+	DurationApply        = "apply"
+	DurationHeartbeatGap = "heartbeat-gap"
+	DurationPlanTier     = "plan-tier"
+	DurationBuild        = "build"
+)
+
+// DurationKinds are every kind, in the order `durations` shows them.
+var DurationKinds = []string{DurationApply, DurationHeartbeatGap, DurationPlanTier, DurationBuild}
+
+// DurationsKeptFor is how long a duration is kept: long enough to set a bound from, and to correct it
+// in Phase 1's first live week.
+const DurationsKeptFor = 30 * 24 * time.Hour
+
+// Duration is one measurement.
+type Duration struct {
+	Kind    string        `json:"kind"`
+	Subject string        `json:"subject"`
+	Node    string        `json:"node,omitempty"`
+	Ref     string        `json:"ref"`
+	Started time.Time     `json:"started"`
+	Took    time.Duration `json:"took"`
+	Detail  string        `json:"detail,omitempty"`
+}
+
+// RecordDuration keeps one measurement, once: the same thing measured again is not a second row.
+func (i *Inventory) RecordDuration(ctx context.Context, d Duration) error {
+	if d.Took < 0 {
+		return nil // a clock that went back measures nothing
+	}
+	_, err := i.store.Pool().Exec(ctx,
+		`insert into duration (kind, subject, node, ref, started, took_ms, detail)
+		 values ($1, $2, $3, $4, $5, $6, $7) on conflict do nothing`,
+		d.Kind, d.Subject, d.Node, d.Ref, d.Started, d.Took.Milliseconds(), d.Detail)
+	return err
+}
+
+// RecordApplyDuration measures a machine's report of the declaration it was last sent: from the send
+// to the first report of it. A report of anything else, or of a send already measured, measures
+// nothing — a machine reconciling reports the same declaration every few minutes.
+func (i *Inventory) RecordApplyDuration(ctx context.Context, node, declared, outcome string) error {
+	if declared == "" {
+		return nil
+	}
+	_, err := i.store.Pool().Exec(ctx,
+		`insert into duration (kind, subject, node, ref, started, took_ms, detail)
+		 select $1, n.name, n.name, n.sent || '@' || to_char(n.sent_at at time zone 'UTC', 'YYYY-MM-DD"T"HH24:MI:SS.US'),
+		        n.sent_at, (extract(epoch from (now() - n.sent_at)) * 1000)::bigint, $4
+		   from node n
+		  where n.name = $2 and n.sent = $3 and n.sent_at is not null
+		 on conflict do nothing`,
+		DurationApply, node, declared, outcome)
+	return err
+}
+
+// RecordHeartbeatGap measures the silence before a machine's word: from the last word heard before
+// it, which the caller read before recording this one.
+func (i *Inventory) RecordHeartbeatGap(ctx context.Context, node string, before time.Time) error {
+	if before.IsZero() {
+		return nil
+	}
+	now := time.Now()
+	return i.RecordDuration(ctx, Duration{Kind: DurationHeartbeatGap, Subject: node, Node: node,
+		Ref: before.UTC().Format(time.RFC3339Nano), Started: before, Took: now.Sub(before)})
+}
+
+// Durations is every measurement of a kind since a moment, oldest first; every kind when kind is empty.
+func (i *Inventory) Durations(ctx context.Context, kind string, since time.Time) ([]Duration, error) {
+	rows, err := i.store.Pool().Query(ctx,
+		`select kind, subject, node, ref, started, took_ms, detail from duration
+		  where ($1 = '' or kind = $1) and recorded >= $2 order by recorded`, kind, since)
+	if err != nil {
+		return nil, err
+	}
+	defer rows.Close()
+	var out []Duration
+	for rows.Next() {
+		var d Duration
+		var ms int64
+		if err := rows.Scan(&d.Kind, &d.Subject, &d.Node, &d.Ref, &d.Started, &ms, &d.Detail); err != nil {
+			return nil, err
+		}
+		d.Took = time.Duration(ms) * time.Millisecond
+		out = append(out, d)
+	}
+	return out, rows.Err()
+}
+
+// ForgetOldDurations removes what is older than DurationsKeptFor, and says how many.
+func (i *Inventory) ForgetOldDurations(ctx context.Context) (int64, error) {
+	tag, err := i.store.Pool().Exec(ctx, `delete from duration where recorded < $1`,
+		time.Now().Add(-DurationsKeptFor))
+	if err != nil {
+		return 0, err
+	}
+	return tag.RowsAffected(), nil
+}
+
+// planTierLeft is the measurement a plan's save makes when it leaves a tier: the tier moved on, or
+// the plan ended. Read in the save's own transaction, so two saves cannot both measure one tier.
+func planTierLeft(ctx context.Context, tx pgx.Tx, p Plan, now time.Time) (entered time.Time, err error) {
+	var oldTier int
+	var oldState string
+	var since time.Time
+	err = tx.QueryRow(ctx,
+		`select tier, state, coalesce(tier_entered, created) from release_plan where id = $1 for update`,
+		p.ID).Scan(&oldTier, &oldState, &since)
+	if errors.Is(err, pgx.ErrNoRows) {
+		return now, nil // a new plan enters its first tier now
+	}
+	if err != nil {
+		return time.Time{}, err
+	}
+	wasOpen := oldState == PlanBuilding || oldState == PlanRolling
+	if !wasOpen || (oldTier == p.Tier && p.Open()) {
+		return since, nil // still in the tier, or already ended
+	}
+	var modules []string
+	if oldTier >= 0 && oldTier < len(p.Tiers) {
+		modules = p.Tiers[oldTier]
+	}
+	detail := fmt.Sprintf("plan %s, tier %d of %d (%v), left %s", p.ID, oldTier, len(p.Tiers), modules, p.State)
+	if p.Open() {
+		detail = fmt.Sprintf("plan %s, tier %d of %d (%v), moved on to tier %d", p.ID, oldTier, len(p.Tiers), modules, p.Tier)
+	}
+	_, err = tx.Exec(ctx,
+		`insert into duration (kind, subject, node, ref, started, took_ms, detail)
+		 values ($1, $2, '', $3, $4, $5, $6) on conflict do nothing`,
+		DurationPlanTier, p.Repository, fmt.Sprintf("%s/tier-%d", p.ID, oldTier), since,
+		now.Sub(since).Milliseconds(), detail)
+	return now, err
+}
diff --git a/internal/inventory/durations_test.go b/internal/inventory/durations_test.go
new file mode 100644
index 0000000..c377ac4
--- /dev/null
+++ b/internal/inventory/durations_test.go
@@ -0,0 +1,97 @@
+package inventory
+
+import (
+	"testing"
+	"time"
+)
+
+// **The durations the bounds are set from are recorded once each** (novox/hq to-be 45 Phase 0): a
+// send measured at its first report and not again at every reconcile that repeats it; a send of
+// something else measures nothing; a new send is a new measurement.
+func TestAnApplyIsMeasuredOncePerSend(t *testing.T) {
+	inv := ForTest(t)
+	ctx := t.Context()
+	node, err := inv.AddNode(ctx, "anchor")
+	if err != nil {
+		t.Fatal(err)
+	}
+	if err := inv.RecordSent(ctx, node.ID, "d1", nil); err != nil {
+		t.Fatal(err)
+	}
+	for range 3 { // the report, then two reconciles saying the same
+		if err := inv.RecordApplyDuration(ctx, "anchor", "d1", OutcomeApplied); err != nil {
+			t.Fatal(err)
+		}
+	}
+	if err := inv.RecordApplyDuration(ctx, "anchor", "d0", OutcomeApplied); err != nil {
+		t.Fatal(err)
+	}
+	ds, err := inv.Durations(ctx, DurationApply, time.Now().Add(-time.Hour))
+	if err != nil || len(ds) != 1 || ds[0].Subject != "anchor" || ds[0].Detail != OutcomeApplied || ds[0].Took < 0 {
+		t.Fatalf("%v %+v", err, ds)
+	}
+	time.Sleep(10 * time.Millisecond)
+	if err := inv.RecordSent(ctx, node.ID, "d2", nil); err != nil {
+		t.Fatal(err)
+	}
+	if err := inv.RecordApplyDuration(ctx, "anchor", "d2", OutcomeFailed); err != nil {
+		t.Fatal(err)
+	}
+	if ds, _ = inv.Durations(ctx, "", time.Now().Add(-time.Hour)); len(ds) != 2 {
+		t.Fatalf("a second send was not measured: %+v", ds)
+	}
+}
+
+// A machine's silence is the time since its last word, once per word.
+func TestASilenceIsMeasuredFromTheLastWord(t *testing.T) {
+	inv := ForTest(t)
+	ctx := t.Context()
+	before := time.Now().Add(-90 * time.Second)
+	for range 2 {
+		if err := inv.RecordHeartbeatGap(ctx, "anchor", before); err != nil {
+			t.Fatal(err)
+		}
+	}
+	if err := inv.RecordHeartbeatGap(ctx, "anchor", time.Time{}); err != nil {
+		t.Fatal(err)
+	}
+	ds, err := inv.Durations(ctx, DurationHeartbeatGap, time.Now().Add(-time.Hour))
+	if err != nil || len(ds) != 1 || ds[0].Took < 90*time.Second || ds[0].Took > 2*time.Minute {
+		t.Fatalf("%v %+v", err, ds)
+	}
+}
+
+// A plan's tier is measured when the plan leaves it — moving on, or ending — and only then.
+func TestAPlansTierIsMeasuredWhenItIsLeft(t *testing.T) {
+	inv := ForTest(t)
+	ctx := t.Context()
+	p := Plan{ID: "plan-1", Repository: "novox/mesh-tools", Commit: "abc", Created: time.Now().UTC(),
+		State: PlanBuilding, Tiers: [][]string{{"mesh-tools"}, {"builder"}},
+		Modules: map[string]*PlanModule{"mesh-tools": {}, "builder": {}}}
+	if err := inv.SavePlan(ctx, p); err != nil {
+		t.Fatal(err)
+	}
+	p.State = PlanRolling // the same tier, saved again
+	if err := inv.SavePlan(ctx, p); err != nil {
+		t.Fatal(err)
+	}
+	if ds, _ := inv.Durations(ctx, DurationPlanTier, time.Now().Add(-time.Hour)); len(ds) != 0 {
+		t.Fatalf("a tier not left was measured: %+v", ds)
+	}
+	p.Tier = 1
+	if err := inv.SavePlan(ctx, p); err != nil {
+		t.Fatal(err)
+	}
+	p.State = PlanDone
+	if err := inv.SavePlan(ctx, p); err != nil {
+		t.Fatal(err)
+	}
+	if err := inv.SavePlan(ctx, p); err != nil { // saved again once ended: nothing more to measure
+		t.Fatal(err)
+	}
+	ds, err := inv.Durations(ctx, DurationPlanTier, time.Now().Add(-time.Hour))
+	if err != nil || len(ds) != 2 || ds[0].Subject != "novox/mesh-tools" || ds[0].Ref != "plan-1/tier-0" ||
+		ds[1].Ref != "plan-1/tier-1" {
+		t.Fatalf("%v %+v", err, ds)
+	}
+}
diff --git a/internal/inventory/migrations/0066-the-durations-the-bounds-are-set-from.sql b/internal/inventory/migrations/0066-the-durations-the-bounds-are-set-from.sql
new file mode 100644
index 0000000..2b5e2e3
--- /dev/null
+++ b/internal/inventory/migrations/0066-the-durations-the-bounds-are-set-from.sql
@@ -0,0 +1,31 @@
+-- The durations the core's bounds are set from (novox/hq to-be 45 Phase 0).
+--
+-- Every watchdog of the core's signals table has a bound — how long a machine may take to report
+-- after a send, how long it may be silent, how long a plan's tier or a build may take — and a bound
+-- guessed is a condition that cries wolf or one that never fires. So the controller records each
+-- duration as it is observed, and Phase 1 sets the bounds from what was recorded:
+--
+--   apply          a declaration sent → the machine's first report of that declaration, per machine
+--   heartbeat-gap  one word from a machine → the next, per machine
+--   plan-tier      a plan entering a tier → leaving it, per repository
+--   build          a build asked → its outcome heard, per module
+--
+-- One row per thing measured: `ref` names it (the send, the earlier word, the plan's tier, the
+-- build), so a report repeated by a reconcile is not a second measurement. Kept a month; read
+-- through `durations`.
+create table duration (
+    kind     text        not null,
+    subject  text        not null,
+    node     text        not null default '',
+    ref      text        not null,
+    started  timestamptz not null,
+    took_ms  bigint      not null,
+    detail   text        not null default '',
+    recorded timestamptz not null default now(),
+    primary key (kind, subject, ref)
+);
+
+create index duration_by_kind on duration (kind, recorded);
+
+-- When a plan entered the tier it is at, so leaving it measures the tier.
+alter table release_plan add column tier_entered timestamptz;
diff --git a/internal/inventory/plans.go b/internal/inventory/plans.go
index 50e8b89..cb8d875 100644
--- a/internal/inventory/plans.go
+++ b/internal/inventory/plans.go
@@ -80,13 +80,29 @@ func (i *Inventory) SavePlan(ctx context.Context, p Plan) error {
 	if err != nil {
 		return err
 	}
-	_, err = i.store.Pool().Exec(ctx,
-		`insert into release_plan (id, repository, commit_hash, created, updated, state, tier, tiers, modules, note, branch)
-		 values ($1, $2, $3, $4, now(), $5, $6, $7, $8, $9, $10)
+	// **And how long the tier it left took** (novox/hq to-be 45 Phase 0): measured here, where the
+	// plan moves, in the same transaction as the move, so no save can move a tier unmeasured or
+	// measure one twice.
+	tx, err := i.store.Pool().Begin(ctx)
+	if err != nil {
+		return err
+	}
+	defer func() { _ = tx.Rollback(ctx) }()
+	entered, err := planTierLeft(ctx, tx, p, time.Now())
+	if err != nil {
+		return err
+	}
+	_, err = tx.Exec(ctx,
+		`insert into release_plan (id, repository, commit_hash, created, updated, state, tier, tiers, modules, note, branch, tier_entered)
+		 values ($1, $2, $3, $4, now(), $5, $6, $7, $8, $9, $10, $11)
 		 on conflict (id) do update set updated = now(), state = excluded.state, tier = excluded.tier,
-		        tiers = excluded.tiers, modules = excluded.modules, note = excluded.note, branch = excluded.branch`,
-		p.ID, p.Repository, p.Commit, p.Created, p.State, p.Tier, tiers, modules, p.Note, p.Branch)
-	return err
+		        tiers = excluded.tiers, modules = excluded.modules, note = excluded.note, branch = excluded.branch,
+		        tier_entered = excluded.tier_entered`,
+		p.ID, p.Repository, p.Commit, p.Created, p.State, p.Tier, tiers, modules, p.Note, p.Branch, entered)
+	if err != nil {
+		return err
+	}
+	return tx.Commit(ctx)
 }
 
 // OpenPlans is every plan still being worked, oldest first.
diff --git a/internal/inventory/seats.go b/internal/inventory/seats.go
index f744528..a0065f3 100644
--- a/internal/inventory/seats.go
+++ b/internal/inventory/seats.go
@@ -105,14 +105,27 @@ func (i *Inventory) widenProtocol(ctx context.Context, s catalogue.Seat) error {
 	changed := false
 	row.Accepts, changed = union(row.Accepts, s.Accepts, changed)
 	row.Emits, changed = union(row.Emits, s.Emits, changed)
-	have := map[string]bool{}
-	for _, v := range row.Serves {
-		have[v.Name] = true
+	have := map[string]int{}
+	for n, v := range row.Serves {
+		have[v.Name] = n
 	}
 	for _, v := range s.Serves {
-		if !have[v.Name] {
+		at, kept := have[v.Name]
+		if !kept {
 			row.Serves = append(row.Serves, v)
 			changed = true
+			continue
+		}
+		// **The controller's own verbs are described by the binary that runs them** (novox/hq
+		// issue 244, to-be 45 §7). Its seat's verbs are not an operator's to reshape: each is a
+		// command line this binary composes from the arguments its own table declares, and the
+		// console judges a call against the row. A row kept from an older build described `push`
+		// without the `behind` and `why` the binary takes, so the console refused an argument the verb
+		// needs. So a verb this binary defines takes this binary's definition; a verb only the row has
+		// — a newer build's, during a roll-out (ADR 0185) — is left as it is.
+		if s.Name == catalogue.ControllerSeatName && !sameVerb(row.Serves[at], v) {
+			row.Serves[at] = v
+			changed = true
 		}
 	}
 	if !changed {
@@ -282,3 +295,18 @@ func (i *Inventory) Holdings(ctx context.Context) ([]catalogue.Held, error) {
 	}
 	return out, rows.Err()
 }
+
+// sameVerb is whether two definitions of a verb say the same, read as the row stores them.
+func sameVerb(a, b catalogue.Verb) bool {
+	ja, errA := json.Marshal(a)
+	jb, errB := json.Marshal(b)
+	if errA != nil || errB != nil {
+		return false
+	}
+	var ra, rb any
+	_ = json.Unmarshal(ja, &ra)
+	_ = json.Unmarshal(jb, &rb)
+	ca, _ := json.Marshal(ra)
+	cb, _ := json.Marshal(rb)
+	return string(ca) == string(cb)
+}
diff --git a/internal/inventory/seats_test.go b/internal/inventory/seats_test.go
index e8a7135..ab51567 100644
--- a/internal/inventory/seats_test.go
+++ b/internal/inventory/seats_test.go
@@ -113,3 +113,46 @@ func TestRenameSeatKeepsTheFormerNameAsAnAlias(t *testing.T) {
 		t.Fatal("renaming a seat to its own name was accepted")
 	}
 }
+
+// **The controller's verbs in the row are the binary's** (novox/hq issue 244, to-be 45 §7): a row
+// seeded by an older build describes `push` without the arguments this one takes, and the console
+// judges a call against the row — so re-seeding brings the controller's verbs to this binary's
+// definition, and keeps a verb only the row has, which a newer build added (ADR 0185).
+func TestTheControllersVerbsInTheRowAreTheBinarys(t *testing.T) {
+	inv := ForTest(t)
+	ctx := t.Context()
+	if _, err := inv.SeedSeats(ctx, catalogue.DefaultSeats()); err != nil {
+		t.Fatal(err)
+	}
+	old := `[{"name":"push","description":"an older push","input":{"type":"object","properties":{"node":{"type":"string"}}}},
+	         {"name":"newer","description":"a verb of a newer build"}]`
+	if _, err := inv.store.Pool().Exec(ctx, `update seat set serves = $1 where name = $2`,
+		[]byte(old), catalogue.ControllerSeatName); err != nil {
+		t.Fatal(err)
+	}
+	if _, err := inv.SeedSeats(ctx, catalogue.DefaultSeats()); err != nil {
+		t.Fatal(err)
+	}
+	seats, err := inv.Seats(ctx)
+	if err != nil {
+		t.Fatal(err)
+	}
+	verbs := map[string]catalogue.Verb{}
+	for _, s := range seats {
+		if s.Name == catalogue.ControllerSeatName {
+			for _, v := range s.Serves {
+				verbs[v.Name] = v
+			}
+		}
+	}
+	props, _ := verbs["push"].Input["properties"].(map[string]any)
+	if _, takesWhy := props["why"]; !takesWhy || verbs["push"].Description == "an older push" {
+		t.Fatalf("push in the row is still the older build's: %+v", verbs["push"])
+	}
+	if _, kept := verbs["newer"]; !kept {
+		t.Fatal("a verb only the row has was dropped")
+	}
+	if _, added := verbs["durations"]; !added {
+		t.Fatal("a verb this binary adds was not added")
+	}
+}
diff --git a/internal/link/calls.go b/internal/link/calls.go
index f094d26..51f996f 100644
--- a/internal/link/calls.go
+++ b/internal/link/calls.go
@@ -7,7 +7,9 @@ import (
 	"fmt"
 	"log"
 	"regexp"
+	"sort"
 	"strconv"
+	"strings"
 	"sync"
 	"time"
 
@@ -33,8 +35,9 @@ import (
 // either. A variable so a test need not wait.
 var AnswerWithin = 10 * time.Second
 
-// KeptCalls is how many calls are kept, newest first; keptAnswer the largest answer kept of a call
-// whose caller was sent it. One its caller never had is kept whole.
+// KeptCalls is how many calls this process keeps in memory, newest first — to match a refusal to its
+// call, and to answer at once; the bus keeps the last thousand (Durably). keptAnswer is the largest
+// answer kept of a call whose caller was sent it. One its caller never had is kept whole.
 const (
 	KeptCalls  = 100
 	keptAnswer = 64 << 10
@@ -47,6 +50,10 @@ const (
 	// CallFinishedAfter is a call that finished after its caller was told it was still running: its
 	// answer is here and nowhere else.
 	CallFinishedAfter = "finished after its caller was answered"
+	// CallAbandoned is a call whose controller stopped before it finished (novox/hq to-be 45 §6): a
+	// controller starting finds it running under another and says so, rather than leaving it running
+	// for ever in the record.
+	CallAbandoned = "abandoned: the controller running it stopped before it finished"
 )
 
 // Call is one call of a role's tool, as `calls` shows it.
@@ -65,10 +72,27 @@ type Call struct {
 	// Refused is the bus refusing the answer this holder sent: the caller got nothing, and this is
 	// the only place that says what it would have.
 	Refused string `json:"answer refused by the bus,omitempty"`
+	// Caller is the bus principal that asked, read from the inbox its answer went to — every principal
+	// is granted only its own (novox/hq to-be 45 §7: a hand act says who).
+	Caller string `json:"caller,omitempty"`
+	// Holder is the controller process that served it, so one starting can tell its own running
+	// calls from those a stopped one left.
+	Holder string `json:"holder,omitempty"`
 
 	reply string // the subject the answer went to, which the bus names when it refuses it
 }
 
+// CallKeeper keeps calls where the process serving them does not: the controller's bucket on the
+// bus (novox/hq to-be 45 §6). A call is kept whole on every change — begun, finished, refused — so a
+// controller replaced at any moment leaves the last word on each.
+type CallKeeper interface {
+	Keep(ctx context.Context, c Call) error
+	// Kept is one call with its whole answer.
+	Kept(ctx context.Context, id string) (Call, bool, error)
+	// Recent is the kept calls, newest first, without their answers.
+	Recent(ctx context.Context) ([]Call, error)
+}
+
 // CallLog keeps the latest calls a holder served.
 type CallLog struct {
 	mu    sync.Mutex
@@ -78,6 +102,15 @@ type CallLog struct {
 	// Follow is the tool that reads this log back, named in a running answer — set by a holder that
 	// serves one (the controller's `calls`); without it, the answer points at the holder's journal.
 	Follow string
+
+	// keeper keeps every call beyond this process, when Durably was given one; writes go through
+	// one goroutine, in order, so a call's last state is the one kept.
+	keeper  CallKeeper
+	holder  string
+	writes  chan Call
+	logger  *log.Logger
+	lost    int // writes the keeper could not take, said once each
+	keepErr error
 }
 
 // Calls is this process's log: one holder process serves its seats on one connection.
@@ -85,16 +118,130 @@ var Calls = NewCallLog()
 
 func NewCallLog() *CallLog { return &CallLog{now: time.Now} }
 
+// keepTries is how many times one call's state is offered to the keeper before it is said lost: the
+// bus reloading its user list refuses for a moment, and that is exactly when a push runs.
+const keepTries = 5
+
+// Durably keeps every call from now on with keeper as well as in memory, under this process's name,
+// and marks running the calls a controller before this one left running: it stopped, so they cannot
+// finish (novox/hq to-be 45 §6). Said, naming each.
+func (l *CallLog) Durably(ctx context.Context, keeper CallKeeper, holder string, logger *log.Logger) error {
+	l.mu.Lock()
+	l.keeper, l.holder, l.logger = keeper, holder, logger
+	if l.writes == nil {
+		l.writes = make(chan Call, 256)
+		go l.keepWrites()
+	}
+	l.mu.Unlock()
+	kept, err := keeper.Recent(ctx)
+	if err != nil {
+		return fmt.Errorf("reading the calls kept on the bus: %w", err)
+	}
+	for _, c := range kept {
+		if c.State != CallRunning || c.Holder == holder {
+			continue
+		}
+		whole, found, err := keeper.Kept(ctx, c.ID)
+		if err != nil || !found {
+			whole = c
+		}
+		whole.State = CallAbandoned
+		if err := keeper.Keep(ctx, whole); err != nil {
+			return fmt.Errorf("marking %s abandoned: %w", c.ID, err)
+		}
+		if logger != nil {
+			logger.Printf("%s (%s.%s, asked %s by %s) was running under %s, which stopped: marked abandoned — "+
+				"it may have done part of what it was asked, and nothing will finish it", c.ID, c.Seat, c.Verb,
+				c.Started.Format(time.RFC3339), orSomebody(c.Caller), orSomebody(c.Holder))
+		}
+	}
+	return nil
+}
+
+func orSomebody(s string) string {
+	if s == "" {
+		return "an unnamed caller"
+	}
+	return s
+}
+
+// keep queues one call's state for the keeper. Never blocks a call: a queue that is full is a keeper
+// that is not taking writes, and that is said rather than waited on.
+func (l *CallLog) keep(c Call) {
+	if l.writes == nil {
+		return
+	}
+	select {
+	case l.writes <- c:
+	default:
+		l.lost++
+		if l.logger != nil {
+			l.logger.Printf("%s (%s.%s) is kept in memory only: the bus is not taking calls' records (%d not kept)",
+				c.ID, c.Seat, c.Verb, l.lost)
+		}
+	}
+}
+
+func (l *CallLog) keepWrites() {
+	for c := range l.writes {
+		var err error
+		for try := 0; try < keepTries; try++ {
+			ctx, cancel := context.WithTimeout(context.Background(), 5*time.Second)
+			err = l.keeper.Keep(ctx, c)
+			cancel()
+			if err == nil {
+				break
+			}
+			time.Sleep(time.Duration(try+1) * time.Second)
+		}
+		if err != nil && l.logger != nil {
+			l.logger.Printf("%s (%s.%s, %s) could not be kept on the bus after %d tries: %v — `calls` "+
+				"answers it from memory until this controller stops", c.ID, c.Seat, c.Verb, c.State, keepTries, err)
+		}
+	}
+}
+
+// callerOf is the bus principal an answer goes to: every principal's inbox is `_INBOX.<its user>.`
+// followed by the client's own random token, and a user may itself hold dots.
+func callerOf(reply string) string {
+	rest, ok := strings.CutPrefix(reply, "_INBOX.")
+	if !ok {
+		return ""
+	}
+	tokens := strings.Split(rest, ".")
+	for i, t := range tokens {
+		if i > 0 && isNUID(t) {
+			return strings.Join(tokens[:i], ".")
+		}
+	}
+	return ""
+}
+
+// isNUID is the client library's random inbox token: twenty-two letters and digits.
+func isNUID(t string) bool {
+	if len(t) != 22 {
+		return false
+	}
+	for _, r := range t {
+		if !(r >= '0' && r <= '9' || r >= 'a' && r <= 'z' || r >= 'A' && r <= 'Z') {
+			return false
+		}
+	}
+	return true
+}
+
 func (l *CallLog) begin(seat, verb string, args json.RawMessage, reply string) *Call {
 	l.mu.Lock()
 	defer l.mu.Unlock()
 	l.next++
 	c := &Call{ID: "call-" + strconv.FormatInt(l.now().UnixNano(), 10) + "-" + strconv.FormatUint(l.next, 10),
-		Seat: seat, Verb: verb, Args: args, Started: l.now(), State: CallRunning, reply: reply}
+		Seat: seat, Verb: verb, Args: args, Started: l.now(), State: CallRunning, reply: reply,
+		Caller: callerOf(reply), Holder: l.holder}
 	l.calls = append(l.calls, c)
 	if len(l.calls) > KeptCalls {
 		l.calls = l.calls[len(l.calls)-KeptCalls:]
 	}
+	l.keep(*c)
 	return c
 }
 
@@ -117,29 +264,67 @@ func (l *CallLog) finish(c *Call, answer []byte, failed, answeredAlready bool) {
 	} else {
 		c.State = CallAnswered
 	}
+	l.keep(*c)
 }
 
-// Recent is the kept calls, newest first, as copies.
-func (l *CallLog) Recent() []Call {
+// Recent is the kept calls, newest first, as copies: this process's from memory, and, when they are
+// kept durably, every other the bus holds — a call a controller before this one served included.
+// Memory wins for a call in both, being the newer word on it. A bus that cannot be read is said in
+// the error beside what memory holds, never answered as no calls.
+func (l *CallLog) Recent() ([]Call, error) {
 	l.mu.Lock()
-	defer l.mu.Unlock()
 	out := make([]Call, 0, len(l.calls))
+	seen := map[string]bool{}
 	for i := len(l.calls) - 1; i >= 0; i-- {
 		out = append(out, *l.calls[i])
+		seen[l.calls[i].ID] = true
 	}
-	return out
-}
-
-// Get is one kept call.
-func (l *CallLog) Get(id string) (Call, bool) {
-	l.mu.Lock()
-	defer l.mu.Unlock()
-	for _, c := range l.calls {
-		if c.ID == id {
-			return *c, true
+	keeper := l.keeper
+	l.mu.Unlock()
+	if keeper == nil {
+		return out, nil
+	}
+	ctx, cancel := context.WithTimeout(context.Background(), 5*time.Second)
+	defer cancel()
+	kept, err := keeper.Recent(ctx)
+	if err != nil {
+		return out, fmt.Errorf("the calls kept on the bus could not be read, so only this controller's own "+
+			"are listed: %w", err)
+	}
+	for _, c := range kept {
+		if !seen[c.ID] {
+			out = append(out, c)
 		}
 	}
-	return Call{}, false
+	sort.SliceStable(out, func(i, j int) bool { return out[i].Started.After(out[j].Started) })
+	return out, nil
+}
+
+// Get is one kept call: from memory, or from the bus when this process did not serve it.
+func (l *CallLog) Get(id string) (Call, bool, error) {
+	l.mu.Lock()
+	for _, c := range l.calls {
+		if c.ID == id {
+			found := *c
+			l.mu.Unlock()
+			return found, true, nil
+		}
+	}
+	keeper := l.keeper
+	l.mu.Unlock()
+	if keeper == nil {
+		return Call{}, false, nil
+	}
+	ctx, cancel := context.WithTimeout(context.Background(), 5*time.Second)
+	defer cancel()
+	return keeper.Kept(ctx, id)
+}
+
+// IsDurable says whether calls outlive this process.
+func (l *CallLog) IsDurable() bool {
+	l.mu.Lock()
+	defer l.mu.Unlock()
+	return l.keeper != nil
 }
 
 // kept is what a call's arguments are kept as: each argument by name, a value only when it is short
@@ -195,6 +380,7 @@ func (l *CallLog) Refusal(err error, logger *log.Logger) bool {
 	at := l.now()
 	hit.Refused = fmt.Sprintf("%s: %s", at.Format(time.RFC3339), err)
 	id, verb, took := hit.ID, hit.Seat+"."+hit.Verb, at.Sub(hit.Started).Round(time.Second)
+	l.keep(*hit)
 	l.mu.Unlock()
 	if logger != nil {
 		// Said in the mesh's words, beside the library's own line: which call, and where its answer is.
@@ -277,6 +463,8 @@ func (l *CallLog) serveCall(seat, verb string, args json.RawMessage, reply strin
 		args = json.RawMessage(`{}`)
 	}
 	c := l.begin(seat, verb, kept(args), reply)
+	// Who asked travels with the call, so an act it does by hand says so (novox/hq to-be 45 §7).
+	ctx = context.WithValue(ctx, callerKey{}, c.Caller)
 	acknowledged := make(chan struct{})
 	var once sync.Once
 	ctx = context.WithValue(ctx, answerNowKey{}, func() { once.Do(func() { close(acknowledged) }) })
diff --git a/internal/link/calls_kept.go b/internal/link/calls_kept.go
new file mode 100644
index 0000000..06e4fff
--- /dev/null
+++ b/internal/link/calls_kept.go
@@ -0,0 +1,115 @@
+package link
+
+import (
+	"context"
+	"encoding/json"
+	"errors"
+	"fmt"
+	"sort"
+
+	"github.com/nats-io/nats.go"
+	"github.com/nats-io/nats.go/jetstream"
+
+	"github.com/novox/mesh-controller/internal/broker"
+)
+
+// Calls kept on the bus (novox/hq to-be 45 §6).
+//
+// **Two keys a call**: `<id>` holds the record — verb, arguments as kept, caller, state, times — and
+// `<id>.answer` the answer, bounded. A listing watches the records alone, so reading the last thousand
+// calls reads the last thousand small records and not a thousand answers; one call asked by id reads
+// both. A call's id is one token, so the record's key never holds a dot and `*` matches records only.
+
+// BusCalls keeps calls in the controller's calls bucket.
+type BusCalls struct {
+	kv jetstream.KeyValue
+}
+
+// CallsOnTheBus opens the calls bucket the controller asserts at its start.
+func CallsOnTheBus(ctx context.Context, conn *nats.Conn) (*BusCalls, error) {
+	api, err := jetstream.New(conn)
+	if err != nil {
+		return nil, err
+	}
+	kv, err := api.KeyValue(ctx, broker.CallsBucket)
+	if err != nil {
+		return nil, fmt.Errorf("the calls bucket %s is not on the bus — the controller asserts it at its "+
+			"start, so one older than this has not: %w", broker.CallsBucket, err)
+	}
+	return &BusCalls{kv: kv}, nil
+}
+
+const answerKey = ".answer"
+
+// Keep writes a call's record, and its answer when it has one.
+func (b *BusCalls) Keep(ctx context.Context, c Call) error {
+	answer := c.Answer
+	c.Answer = nil
+	if len(answer) > 0 {
+		if len(answer) > broker.CallAnswerBytes {
+			answer, _ = json.Marshal(map[string]any{"cut": fmt.Sprintf("an answer of %d bytes; the first %d "+
+				"are kept", len(answer), broker.CallAnswerBytes), "start": string(answer[:broker.CallAnswerBytes])})
+		}
+		// The answer before the record, so a record saying a call finished never points at an answer
+		// not yet written.
+		if _, err := b.kv.Put(ctx, c.ID+answerKey, answer); err != nil {
+			return err
+		}
+	}
+	record, err := json.Marshal(c)
+	if err != nil {
+		return err
+	}
+	_, err = b.kv.Put(ctx, c.ID, record)
+	return err
+}
+
+// Kept is one call, with its answer.
+func (b *BusCalls) Kept(ctx context.Context, id string) (Call, bool, error) {
+	entry, err := b.kv.Get(ctx, id)
+	if errors.Is(err, jetstream.ErrKeyNotFound) || errors.Is(err, jetstream.ErrInvalidKey) {
+		return Call{}, false, nil
+	}
+	if err != nil {
+		return Call{}, false, err
+	}
+	var c Call
+	if err := json.Unmarshal(entry.Value(), &c); err != nil {
+		return Call{}, false, fmt.Errorf("the record of %s on the bus is not a call: %w", id, err)
+	}
+	answer, err := b.kv.Get(ctx, id+answerKey)
+	switch {
+	case err == nil:
+		c.Answer = json.RawMessage(answer.Value())
+	case !errors.Is(err, jetstream.ErrKeyNotFound):
+		return Call{}, false, err
+	}
+	return c, true, nil
+}
+
+// Recent is every call the bucket holds, newest first, without answers: read once through a watch
+// of the records, which hands over the current value of each and then says it has.
+func (b *BusCalls) Recent(ctx context.Context) ([]Call, error) {
+	w, err := b.kv.Watch(ctx, "*", jetstream.IgnoreDeletes())
+	if err != nil {
+		return nil, err
+	}
+	defer func() { _ = w.Stop() }()
+	var out []Call
+	for {
+		select {
+		case <-ctx.Done():
+			return nil, fmt.Errorf("reading the calls bucket: %w", ctx.Err())
+		case entry := <-w.Updates():
+			if entry == nil {
+				// Every current value handed over.
+				sort.SliceStable(out, func(i, j int) bool { return out[i].Started.After(out[j].Started) })
+				return out, nil
+			}
+			var c Call
+			if json.Unmarshal(entry.Value(), &c) == nil && c.ID != "" {
+				out = append(out, c)
+			}
+		}
+	}
+}
diff --git a/internal/link/calls_kept_test.go b/internal/link/calls_kept_test.go
new file mode 100644
index 0000000..84a23be
--- /dev/null
+++ b/internal/link/calls_kept_test.go
@@ -0,0 +1,152 @@
+package link
+
+import (
+	"bytes"
+	"context"
+	"encoding/json"
+	"log"
+	"strings"
+	"testing"
+	"time"
+
+	"github.com/nats-io/nats.go/jetstream"
+
+	"github.com/novox/mesh-controller/internal/broker"
+)
+
+// The calls bucket against a real server (novox/hq to-be 45 §6): whether a call's outcome is
+// readable by id from a controller that did not serve it is a claim about what the bus keeps.
+
+func callsBucket(t *testing.T) *BusCalls {
+	t.Helper()
+	js := aBus(t)
+	api, err := jetstream.New(js.Conn())
+	if err != nil {
+		t.Fatal(err)
+	}
+	_ = api.DeleteKeyValue(t.Context(), broker.CallsBucket)
+	if err := js.EnsureControllerBuckets(); err != nil {
+		t.Fatal(err)
+	}
+	keeper, err := CallsOnTheBus(t.Context(), js.Conn())
+	if err != nil {
+		t.Fatal(err)
+	}
+	return keeper
+}
+
+// waitKept waits until the keeper holds a call in a state, the writes being queued.
+func waitKept(t *testing.T, keeper CallKeeper, id, state string) Call {
+	t.Helper()
+	deadline := time.Now().Add(5 * time.Second)
+	for {
+		c, found, err := keeper.Kept(context.Background(), id)
+		if err == nil && found && c.State == state {
+			return c
+		}
+		if time.Now().After(deadline) {
+			t.Fatalf("%s never kept as %q: %+v %v %v", id, state, c, found, err)
+		}
+		time.Sleep(20 * time.Millisecond)
+	}
+}
+
+// **A controller restart keeps every call's outcome** (to-be 45 Phase 0): a call one controller
+// answered is read whole by id from the next, and a call it left running is said abandoned rather
+// than running for ever.
+func TestNatsACallsOutcomeOutlivesItsController(t *testing.T) {
+	keeper := callsBucket(t)
+	first := NewCallLog()
+	if err := first.Durably(t.Context(), keeper, "controller@one", nil); err != nil {
+		t.Fatal(err)
+	}
+	a := newAnswers(t)
+	first.serveCall("mesh-controller", "push", json.RawMessage(`{"node":"anchor","values":"secret"}`),
+		"_INBOX.node-tools.g14.Pe3sGzAtv8jUBYQ6sKSvKz.1",
+		func(context.Context, json.RawMessage) (any, error) { return "anchor told", nil }, a.respond, nil)
+	recent, _ := first.Recent()
+	finished := waitKept(t, keeper, recent[0].ID, CallAnswered)
+	// A second call, still running when its controller stops.
+	left := first.begin("mesh-controller", "plans", json.RawMessage(`{}`), "")
+	waitKept(t, keeper, left.ID, CallRunning)
+
+	var said bytes.Buffer
+	second := NewCallLog()
+	if err := second.Durably(t.Context(), keeper, "controller@two", log.New(&said, "", 0)); err != nil {
+		t.Fatal(err)
+	}
+	c, found, err := second.Get(finished.ID)
+	if err != nil || !found {
+		t.Fatalf("the next controller cannot read %s: %v %v", finished.ID, found, err)
+	}
+	if !strings.Contains(string(c.Answer), "anchor told") || c.Caller != "node-tools.g14" || c.Holder != "controller@one" {
+		t.Fatalf("kept %+v", c)
+	}
+	if strings.Contains(string(c.Args), "secret") {
+		t.Fatalf("a setting was kept: %s", c.Args)
+	}
+	abandoned, _, _ := second.Get(left.ID)
+	if abandoned.State != CallAbandoned || !strings.Contains(said.String(), left.ID) {
+		t.Fatalf("a call left running reads %q, and was said: %q", abandoned.State, said.String())
+	}
+	listed, err := second.Recent()
+	if err != nil || len(listed) != 2 {
+		t.Fatalf("the next controller lists %d calls: %v", len(listed), err)
+	}
+	// Its own running calls are not its predecessor's: a controller starting again under the same
+	// name leaves them alone.
+	mine := second.begin("mesh-controller", "status", nil, "")
+	waitKept(t, keeper, mine.ID, CallRunning)
+	if err := second.Durably(t.Context(), keeper, "controller@two", nil); err != nil {
+		t.Fatal(err)
+	}
+	if c, _, _ := keeper.Kept(t.Context(), mine.ID); c.State != CallRunning {
+		t.Fatalf("a controller marked its own running call %q", c.State)
+	}
+}
+
+// The bucket holds the last thousand calls or fourteen days: a call is two keys, so the stream under
+// it holds twice as many messages, and asserting it again keeps the count.
+func TestNatsTheCallsBucketIsBounded(t *testing.T) {
+	callsBucket(t)
+	js := aBus(t)
+	if err := js.EnsureControllerBuckets(); err != nil {
+		t.Fatal(err)
+	}
+	info, err := js.Context().StreamInfo("KV_" + broker.CallsBucket)
+	if err != nil {
+		t.Fatal(err)
+	}
+	if info.Config.MaxMsgs != 2*broker.KeptCallsDurably || info.Config.MaxAge != broker.CallsKeptFor {
+		t.Fatalf("kept %d messages for %s", info.Config.MaxMsgs, info.Config.MaxAge)
+	}
+}
+
+// An answer larger than the bound is cut and says so, and the record is still written.
+func TestNatsAnAnswerLargerThanTheBoundIsCut(t *testing.T) {
+	keeper := callsBucket(t)
+	big, _ := json.Marshal(map[string]string{"result": strings.Repeat("x", broker.CallAnswerBytes+10)})
+	c := Call{ID: "call-1-1", Seat: "mesh-controller", Verb: "plan", State: CallAnswered, Answer: big}
+	if err := keeper.Keep(t.Context(), c); err != nil {
+		t.Fatal(err)
+	}
+	got, found, err := keeper.Kept(t.Context(), "call-1-1")
+	if err != nil || !found || !strings.Contains(string(got.Answer), "the first") {
+		t.Fatalf("%v %v %.200s", found, err, got.Answer)
+	}
+}
+
+// Who asked is read from the inbox the answer goes to.
+func TestTheCallerIsTheInboxsPrincipal(t *testing.T) {
+	for reply, want := range map[string]string{
+		"_INBOX.node-tools.g14.Pe3sGzAtv8jUBYQ6sKSvKz.1": "node-tools.g14",
+		"_INBOX.jochen.Pe3sGzAtv8jUBYQ6sKSvKz":           "jochen",
+		"_INBOX.x.1":                                     "",
+		"mesh.control.one":                               "",
+		"":                                               "",
+	} {
+		if got := callerOf(reply); got != want {
+			t.Errorf("%q: %q, want %q", reply, got, want)
+		}
+	}
+}
diff --git a/internal/link/calls_test.go b/internal/link/calls_test.go
index 0d1f9b7..1291dee 100644
--- a/internal/link/calls_test.go
+++ b/internal/link/calls_test.go
@@ -62,7 +62,7 @@ func TestACallThatFinishesInTimeAnswersInFull(t *testing.T) {
 	if got := a.only()["result"]; got != "all well" {
 		t.Fatalf("answered %v", got)
 	}
-	recent := l.Recent()
+	recent, _ := l.Recent()
 	if len(recent) != 1 || recent[0].State != CallAnswered || string(recent[0].Args) != "{}" {
 		t.Fatalf("kept %+v", recent)
 	}
@@ -90,12 +90,12 @@ func TestACallThatOutlastsTheWindowSaysItIsRunningAndKeepsItsAnswer(t *testing.T
 	if got["running"] != true || id == "" || !strings.Contains(got["output"].(string), id) {
 		t.Fatalf("the running answer does not name its call: %v", got)
 	}
-	if c, _ := l.Get(id); c.State != CallRunning {
+	if c, _, _ := l.Get(id); c.State != CallRunning {
 		t.Fatalf("while it runs it is kept as %q", c.State)
 	}
 	close(release)
 	<-finished
-	c, ok := l.Get(id)
+	c, ok, _ := l.Get(id)
 	if !ok || c.State != CallFinishedAfter || !strings.Contains(string(c.Answer), "anchor told") {
 		t.Fatalf("its answer was not kept: %+v", c)
 	}
@@ -125,7 +125,7 @@ func TestAnAcknowledgedCallIsAnsweredBeforeItGoesOn(t *testing.T) {
 	if got := a.only()["result"].(map[string]any); got["running"] != true {
 		t.Fatalf("an acknowledged call answered %v", got)
 	}
-	if c := l.Recent()[0]; c.State != CallFinishedAfter || !strings.Contains(string(c.Answer), "sent") {
+	if c := recentOf(l)[0]; c.State != CallFinishedAfter || !strings.Contains(string(c.Answer), "sent") {
 		t.Fatalf("kept %+v", c)
 	}
 }
@@ -143,7 +143,7 @@ func TestARefusedAnswerIsKeptAgainstItsCall(t *testing.T) {
 	if !l.Refusal(refusal, log.New(&logged, "", 0)) {
 		t.Fatal("the refusal of a kept call's answer was not recognised")
 	}
-	c := l.Recent()[0]
+	c := recentOf(l)[0]
 	if c.Refused == "" || !strings.Contains(logged.String(), c.ID) {
 		t.Fatalf("the refusal is not kept or not said: %+v / %q", c, logged.String())
 	}
@@ -167,8 +167,13 @@ func TestTheLogKeepsTheNewest(t *testing.T) {
 	for i := 0; i < KeptCalls+5; i++ {
 		l.begin("s", "v", nil, "")
 	}
-	recent := l.Recent()
+	recent, _ := l.Recent()
 	if len(recent) != KeptCalls || !strings.HasSuffix(recent[0].ID, "-105") || !strings.HasSuffix(recent[KeptCalls-1].ID, "-6") {
 		t.Fatalf("kept %d, newest %s, oldest %s", len(recent), recent[0].ID, recent[len(recent)-1].ID)
 	}
 }
+
+func recentOf(l *CallLog) []Call {
+	out, _ := l.Recent()
+	return out
+}
diff --git a/internal/link/enrolment.go b/internal/link/enrolment.go
index 0f59178..463fbe5 100644
--- a/internal/link/enrolment.go
+++ b/internal/link/enrolment.go
@@ -380,6 +380,10 @@ func (e Enrolment) Heard(ctx context.Context, report Report) (news bool, err err
 	if report.Applied == nil && report.Refused == "" && len(report.Failed) == 0 {
 		if report.Superseded != "" {
 			log.Printf("%s set aside declaration %s for the newer %s", report.Node, report.Declared, report.Superseded)
+		} else if err := e.Inventory.RecordHeartbeatGap(ctx, report.Node, node.LastSeen); err != nil {
+			// The silence before this word, which the machine-silent bound will be set from (novox/hq
+			// to-be 45 Phase 0). A measurement lost is said and costs the report nothing.
+			log.Printf("the silence before %s's word could not be recorded: %v", report.Node, err)
 		}
 		return false, e.Inventory.Seen(ctx, node.ID)
 	}
@@ -435,6 +439,11 @@ func (e Enrolment) Heard(ctx context.Context, report Report) (news bool, err err
 	if err != nil {
 		return false, err
 	}
+	// And how long the machine took, from the send to this first account of it (novox/hq to-be 45
+	// Phase 0): what the sent-not-reported bound will be set from. Said if lost, never a failure.
+	if err := e.Inventory.RecordApplyDuration(ctx, report.Node, report.Declared, doing.Outcome); err != nil {
+		log.Printf("how long %s took to apply could not be recorded: %v", report.Node, err)
+	}
 
 	// A refusal, a failure, or a bare word that the node is there — none of them is an account of
 	// what the machine holds, so each moves last_seen and nothing else. Recording a partial list
diff --git a/internal/link/handacts.go b/internal/link/handacts.go
new file mode 100644
index 0000000..ed437e7
--- /dev/null
+++ b/internal/link/handacts.go
@@ -0,0 +1,162 @@
+package link
+
+import (
+	"context"
+	"encoding/json"
+	"errors"
+	"fmt"
+	"os"
+	"sort"
+	"strconv"
+	"strings"
+	"sync/atomic"
+	"time"
+
+	"github.com/nats-io/nats.go"
+	"github.com/nats-io/nats.go/jetstream"
+
+	"github.com/novox/mesh-controller/internal/broker"
+)
+
+// The hand-act log (novox/hq to-be 45 §7).
+//
+// **A repair a person makes by hand is the record of a healer the mesh does not have yet.** Tonight's
+// pushes of one machine, plans closed because a report never came, a consumer re-made because it fell
+// a week behind — each was done, and the only trace was a chat. So every verb that repairs by hand
+// asks why, and writes one entry: who, which verb and arguments, why, when, the condition it
+// addresses if one is named, and a cause — a word that, recorded twice in a fortnight, says a healer
+// is wanted (S15, from Phase 3). `hand-act record` is the same entry for an act done outside the mesh.
+// The controller is the bucket's only writer; its verbs are the way in.
+
+// HandAct is one entry.
+type HandAct struct {
+	ID string    `json:"id"`
+	At time.Time `json:"at"`
+	// By is who: the bus principal a seat call came from, or the account and machine at a shell.
+	By string `json:"by"`
+	// Verb and Args are the act as given: `push`, `plans close`, `broker consumer-reset`, or
+	// `hand-act record` with what was done outside the mesh.
+	Verb string   `json:"verb"`
+	Args []string `json:"arguments,omitempty"`
+	Why  string   `json:"why"`
+	// Cause is the condition kind, or a word the person gives; the verb's own name when neither.
+	Cause string `json:"cause"`
+	// Condition is the condition's key the act addresses, when it names one.
+	Condition string `json:"condition,omitempty"`
+}
+
+// CallerVar carries a seat call's caller to the command the controller runs for it, so an act done
+// through the console says who asked rather than "the controller".
+const CallerVar = "MESH_CALLER"
+
+// Caller is who is acting in this process: the seat call's caller when the controller ran it for
+// one, otherwise the account and machine at the shell.
+func Caller() string {
+	if c := strings.TrimSpace(os.Getenv(CallerVar)); c != "" {
+		return c
+	}
+	user := os.Getenv("USER")
+	if user == "" {
+		user = "an unnamed account"
+	}
+	host, _ := os.Hostname()
+	return fmt.Sprintf("%s at a shell on %s", user, host)
+}
+
+type callerKey struct{}
+
+// CallerIn is the caller of the seat call ctx belongs to, empty outside one.
+func CallerIn(ctx context.Context) string {
+	c, _ := ctx.Value(callerKey{}).(string)
+	return c
+}
+
+var handActSeq atomic.Uint64
+
+// RecordHandAct writes one entry. Its key is its time and a sequence, so the bucket lists in order.
+func RecordHandAct(ctx context.Context, conn *nats.Conn, act HandAct) (HandAct, error) {
+	if strings.TrimSpace(act.Why) == "" {
+		return act, errors.New("an act by hand says why: --why <text>")
+	}
+	if act.At.IsZero() {
+		act.At = time.Now().UTC()
+	}
+	if act.ID == "" {
+		act.ID = "act-" + strconv.FormatInt(act.At.UnixNano(), 10) + "-" + strconv.FormatUint(handActSeq.Add(1), 10)
+	}
+	if act.By == "" {
+		act.By = Caller()
+	}
+	if act.Cause == "" {
+		act.Cause = act.Verb
+	}
+	kv, err := handActs(ctx, conn)
+	if err != nil {
+		return act, err
+	}
+	body, err := json.Marshal(act)
+	if err != nil {
+		return act, err
+	}
+	_, err = kv.Put(ctx, act.ID, body)
+	return act, err
+}
+
+// HandActs is every entry since a moment, oldest first.
+func HandActs(ctx context.Context, conn *nats.Conn, since time.Time) ([]HandAct, error) {
+	kv, err := handActs(ctx, conn)
+	if err != nil {
+		return nil, err
+	}
+	w, err := kv.WatchAll(ctx, jetstream.IgnoreDeletes())
+	if err != nil {
+		return nil, err
+	}
+	defer func() { _ = w.Stop() }()
+	var out []HandAct
+	for {
+		select {
+		case <-ctx.Done():
+			return nil, fmt.Errorf("reading the hand-act log: %w", ctx.Err())
+		case entry := <-w.Updates():
+			if entry == nil {
+				sort.SliceStable(out, func(i, j int) bool { return out[i].At.Before(out[j].At) })
+				return out, nil
+			}
+			var a HandAct
+			if json.Unmarshal(entry.Value(), &a) == nil && !a.At.Before(since) {
+				out = append(out, a)
+			}
+		}
+	}
+}
+
+// RepeatedCauses are the causes recorded more than once within the fortnight before now, with how
+// often: each is a repair done by hand again, which is what S15 will raise as a healer wanted.
+func RepeatedCauses(acts []HandAct, now time.Time) map[string]int {
+	counts := map[string]int{}
+	for _, a := range acts {
+		if now.Sub(a.At) <= 14*24*time.Hour {
+			counts[a.Cause]++
+		}
+	}
+	for c, n := range counts {
+		if n < 2 {
+			delete(counts, c)
+		}
+	}
+	return counts
+}
+
+func handActs(ctx context.Context, conn *nats.Conn) (jetstream.KeyValue, error) {
+	api, err := jetstream.New(conn)
+	if err != nil {
+		return nil, err
+	}
+	kv, err := api.KeyValue(ctx, broker.HandActsBucket)
+	if err != nil {
+		return nil, fmt.Errorf("the hand-act log %s is not on the bus — the controller asserts it at its "+
+			"start, so one older than this has not: %w", broker.HandActsBucket, err)
+	}
+	return kv, nil
+}
diff --git a/internal/link/handacts_test.go b/internal/link/handacts_test.go
new file mode 100644
index 0000000..059e552
--- /dev/null
+++ b/internal/link/handacts_test.go
@@ -0,0 +1,59 @@
+package link
+
+import (
+	"strings"
+	"testing"
+	"time"
+
+	"github.com/nats-io/nats.go/jetstream"
+
+	"github.com/novox/mesh-controller/internal/broker"
+)
+
+// The hand-act log against a real server (novox/hq to-be 45 §7): an act is written with who, why and
+// its cause, read back in order, and a cause recorded twice within a fortnight is found.
+func TestNatsAnActByHandIsKeptWithWhyAndARepeatIsFound(t *testing.T) {
+	js := aBus(t)
+	api, err := jetstream.New(js.Conn())
+	if err != nil {
+		t.Fatal(err)
+	}
+	_ = api.DeleteKeyValue(t.Context(), broker.HandActsBucket)
+	if err := js.EnsureControllerBuckets(); err != nil {
+		t.Fatal(err)
+	}
+	t.Setenv(CallerVar, "node-tools.g14, through the mesh-controller seat")
+	if _, err := RecordHandAct(t.Context(), js.Conn(), HandAct{Verb: "push", Args: []string{"anchor"}}); err == nil {
+		t.Fatal("an act without why was written")
+	}
+	first, err := RecordHandAct(t.Context(), js.Conn(), HandAct{Verb: "push", Args: []string{"anchor"},
+		Why: "it never reported the send", Cause: "sent-not-reported"})
+	if err != nil {
+		t.Fatal(err)
+	}
+	if first.By != "node-tools.g14, through the mesh-controller seat" || first.ID == "" {
+		t.Fatalf("written as %+v", first)
+	}
+	if _, err := RecordHandAct(t.Context(), js.Conn(), HandAct{Verb: "plans close", Args: []string{"plan-1"},
+		Why: "waiting on the same report"}); err != nil {
+		t.Fatal(err)
+	}
+	if _, err := RecordHandAct(t.Context(), js.Conn(), HandAct{Verb: "push", Args: []string{"ace"},
+		Why: "again", Cause: "sent-not-reported", At: time.Now().UTC().Add(time.Second)}); err != nil {
+		t.Fatal(err)
+	}
+	acts, err := HandActs(t.Context(), js.Conn(), time.Now().Add(-time.Hour))
+	if err != nil || len(acts) != 3 || acts[0].ID != first.ID || acts[1].Cause != "plans close" {
+		t.Fatalf("%v %+v", err, acts)
+	}
+	repeated := RepeatedCauses(acts, time.Now())
+	if len(repeated) != 1 || repeated["sent-not-reported"] != 2 {
+		t.Fatalf("repeated %v", repeated)
+	}
+	if old, _ := HandActs(t.Context(), js.Conn(), time.Now().Add(time.Hour)); len(old) != 0 {
+		t.Fatalf("acts before the moment asked were listed: %+v", old)
+	}
+	if !strings.HasPrefix(acts[2].ID, "act-") {
+		t.Fatalf("%q", acts[2].ID)
+	}
+}